Administrate and manage ERB System "CERM" Production system, troubleshooting problems andimprove workflow- Active directory, GPO, DHCP, DNS- VMware Esxi 6.5 system and troubleshoot, Maintain VM servers- Sophos firewall- Cisco switch’s, Access points- Administrate and manage printers, user’s pc’s – laptop’s- CCTV System Hikvision DVR system- Veeam Backup & Replication system for VM’s and user files

-Administrate and manage Servers and troubleshooting problems and improve workflow- Active directory, Microsoft cloud 365 exchange accounts- VMware ESXi 6.5 system and troubleshoot, maintain VM servers- WSUS system managing- Kaspersky Endpoint Security System- FortiGate firewalls in main HQ and other 6 branches- Cisco switch’s, Access points- Administrate and manage printers, PC’s, Laptops and coordinate support team to solve any Hardware / software issues- CCTV System Hikvision NVR system- Design network infrastructure according to departments needs- Provide list of network infrastructure need, cables, points power outlets specs and brands- Provide list of hardware, software requirements for (pc’s, laptop’s, routers, switches access points,CCTV…etc.Projects:- Shaikh Zaid Audi Showroom- “Abour Audi Maintenance center “

- Administrate and manage IBM AS400 Production system- Active directory, exchange 2013- VMware ESXi 6.5 system and troubleshoot, maintain VM servers- WSUS Server managing- Usoft HR System managing , Database backup, User’s permissions- Alcatel Omni vista central Database backup, User’s account, monthly reports- Netsis financial / purchasing system Database backup, User’s permissions- Dell SonicWALL firewall- Cisco switch’s, Access points, controller- Veeam Backup & Replication system for VM’s and user files- Honeywell ProWatch system (Access control), Zebra RFID Card printer- Honeywell Max Pro CCTV system “NVR-DVR” server, 6 Guard terminals- Hikvision NVR- Administrate and manage production Zebra label printers, user’s printers, PC’s, Laptops and coordinate support team to solve any Hardware / software issues- RF Guns for production “Honeywell – Datalogic”- Manage and Monitor production / admin building UPS’sProjects:- Design and deploy the 2nd line production equipment plan, “Power, Network, phone, Data wiring “anddeploy with the support team

-Design new Bowling center requirements and apply it on AutoCAD with design dept., Power, network,data, wiring routes- Deploy the scoring hardware equipment and maintain troubleshoot inside Egypt and outside remotelyor visit incase needed- Train the Center staff on using QubicaAMF “Conqueror Pro” scoring system- Provide remote support or visit incase need- Update system as soon as new version of OS and Conqueror Pro software released after testing forstability- Installing and configuring servers operating systems for servers and POS and Setup security policies- Administrate and monitor the Hardware Repairing DepartmentProjects:- A Deploy Qatar Banana Island bowling center- Upgrading Dubai World Trade center from old Brunswick to QubicaAMF scoring system and installmachine interfaces- Agyad Bowling Center “Kamilo and Jazz “ 6th of October city

-Analyzing user requirements , procedures, and problems-Installing and configuring new hardware and software-Creating and maintaining user accounts (Adding, removing, or updating user account information, resetting passwords, etc.)-Backing up and restoring files-Performing routine audits of systems and software-Analyzing system logs and identifying potential issues with computer systems. -Quickly arrange repair for hardware in occasion of hardware failure-Update system as soon as new version of OS and application software comes out stalling and configuring servers operating systems-Troubleshooting any reported problems and answering technical queries 24\7-Setup security policies for users-Monitoring and system performance-Configuring a secure system-Ensuring that the network infrastructure is up and running.

Customer sales advisor, advise the customers about the specs and the hardware configuring in the laptop and AIO computers and guide them to the best choice for them

I.T maintenance the company computers and the network and diagnose any hardware/software problem and fix it as soon as possible

Installing and perform maintenance to the company program to the clients and maintenance the system overall

-Installing and configure the company software-Run diagnosing on the system-Analyzing user requirements , procedures, and problems-Installing and configuring new hardware and software-Creating and maintaining user accounts (Adding, removing, or updating user account information, resetting passwords, etc.)-Backing up and restoring files-Performing routine audits of systems and software-Analyzing system logs and identifying potential issues with computer systems. -Quickly arrange repair for hardware in occasion of hardware failure-Update system as soon as new version of OS and application software comes out stalling and configuring servers operating systems-Troubleshooting any reported problems and answering technical queries 24\7-Setup security policies for users-Monitoring and system performance-Configuring a secure system-Ensuring that the network infrastructure is up and running.