Khaled Soubra Email & Phone Number

United States

Waymo Mountain View, California

Metric:● Meet with Product Manager, Operations Manager and Business Analyst on a weekly basis to define and sign-off on a single unit as an SLA metric to measure vendor operator productivity.● Meet daily with Operations and Program Manager to set performance targets based on established baseline.● Continuously monitor productivity dashboards and compare current performance against set targets.Workflow Stabilization:● Meet with all workflow owners on a daily basis to understand current workflow status and determine root cause for inconsistency in each workflow.● Create flowcharts to visualize and easily identify complexities in each of our current workflows.● Continuously define, implement, and document new processes effective and scalable across +350 operators whichdirectly contributes to the increase in overall production.● Monitor entire production progress across all open projects and consistently analyze root cause of bottlenecks thatblocks the production pipeline.● Hold weekly team meetings to discuss productivity initiatives and present new process changes to entire team.Software and Tool Improvement:● Meet weekly with Software Engineers to voice concerns regarding software and tool issues reported by operators.● Create best practices training material on tools usability, hold weekly training sessions with various vendor operatorgroups and walk group through training and answer any questions or clarifications.● Meet with Machine Learning and AI Engineer on weekly basis to provide insights and suggestions on tailoring newauto-tools that significantly impact individual operator productivity.● Perform testing on functionality of auto-tools and continuously identify bugs in the tool, document findings andrecommend improvements to AI Engineer.● Create training documentation and hold weekly training sessions to train various groups of operators on the newtools being rolled out.

Google Mountain View, California

Project Initiation:● Meet with Country Program Manager on a daily basis to go over project deadlines and set targets for sign off on rolling out each stage of the project.● Meet daily with Import Engineer to assist in accurately laying out the foundation data necessary for initiating labeling stages.● Meet with Policy team on a daily basis to identify and document discrepancies between global labeling policies and country specific policies to ensure product is consistent with country’s traffic laws and regulations.Labeling Initiatives:● Create training material for each stage of the labeling process and ensure they are consistent with country specific labeling policies.● Lead weekly training sessions with team of operators responsible for labeling the country’s mapping features and walk the entire team through a presentation of the different policies pertaining to each stage.● Perform quality control on each of the project’s stages to check that work submitted is consistent with all labeling policies.● Hold weekly meeting with team of operators to provide feedback, clarify areas of ambiguity, take questions and provide clear and consistent answers.Linguistics Support:● Perform full scale audit on all country’s geographic content in English and Arabic languages to check for accuracy of translations.● Provide translations in Arabic language to all geographic content that is missing translation, and submit corrections to pre-existing translations in Arabic.● Provide translations in Arabic for all text of routing directions used in the Google Maps platform.● Create a Language Manual which differentiates between different transliteration styles.● Audit Map Search results in English and check its consistency with Arabic translation.● Provide translation support in Arabic language for multiple other countries data sets including Jordan, Saudi Arabia,and Egypt.● Provide translation support to Google Translate platform in Arabic language.

Pleasanton, California

• Track and monitor customer balances, update AR aging, and reduce delinquency for assigned accounts.• Analyze collection issues, process customer refunds and review account adjustments, resolve client discrepancies and short payments. • Responsible for monitoring and maintaining assigned accounts, balance writes off, account reconciliations and processing credit memos. • Identify research, analyze, and resolve billing issues that surface throughout the customer relationship.• Communicate with past due customers via phone and email to resolve ongoing billing disputes and collect outstanding balances.• Maintain an in-depth knowledge of customers’ accounts and their relative payment status. • Consistently suggest improvements to the account receivable processes to speed up the collection of delinquent accounts.

San Jose, California

• Consistently rank at the top 5% sales performers at the San Jose airport location. • Engage in customer conversation and build rapport through asking the right questions to determine customer needs.• Provide excellent customer service and consistently meet customer expectations by successfully promoting the optimal products and services that best accommodate their needs.• Handle daily cash transactions with accurate end-of-shift transaction balance.• Effectively communicate rental agreements to customers and respond to all customer inquiries and concerns in a professional and friendly manner both over the phone and in person.• Continuously check fleet availability compared to daily reservations as an opportunity to generate new business from walkup customers.

Tripoli, Lebanon

Follow marketing and advertising trends of leading companies to determine potential future clients.Find out who the key decision makers are in the company responsible for advertising budgets and contact them.Perform daily cold calls and persuade decision makers to buy advertising air time by explaining the benefits of using our medium through presenting real life statistics on viewing numbers.Offer prices to clients and negotiate around it.Close sales deals over the phone and keep record of it.Perform follow up calls on a regular basis to new and existing clients to ensure excellent service has been provided.

Product Management Certification

Bachelor Of Arts (Ba), Business Administration: Banking & Finance

Activities and Societies: Business Student Society (BSS)