Khaled Y. Email & Phone Number

Amman, Jordan

Volunteer Mentor As part of my ongoing commitment to fostering entrepreneurial growth and supporting small businesses, I actively participate as a mentor on MicroMentor.org, a global online mentoring platform by Mercy Corps. In this role, I:- Provide personalized mentorship to entrepreneurs and small business owners, helping them navigate challenges and achieve their professional goals.- Share my expertise in entrepreneurship, technology, and operations management to assist… Show more Volunteer Mentor As part of my ongoing commitment to fostering entrepreneurial growth and supporting small businesses, I actively participate as a mentor on MicroMentor.org, a global online mentoring platform by Mercy Corps. In this role, I:- Provide personalized mentorship to entrepreneurs and small business owners, helping them navigate challenges and achieve their professional goals.- Share my expertise in entrepreneurship, technology, and operations management to assist mentees in enhancing their business plans, marketing strategies, and operational efficiencies.- Develop and implement strategies for startup companies, guiding them through early-stage development and growth phases.- Encourage innovative thinking and foster a collaborative learning environment, contributing to the growth and success of diverse businesses across various sectors.- Offer tailored advice and solutions based on individual business needs, leveraging my extensive professional background to make a meaningful impact on the entrepreneurial community. Show less

Europe & Mena Region

As an Independent Consultant specializing in operational excellence, process optimization, and strategic growth, I provide comprehensive services to elevate international companies' performance and market position. Through a data-driven and insightful approach, I tailor solutions to ensure sustainable growth and a competitive edge. Key achievements include:•Operations Optimization: Enhanced a leading AI-Tech SaaS Company's operational efficiency and customer satisfaction by… Show more As an Independent Consultant specializing in operational excellence, process optimization, and strategic growth, I provide comprehensive services to elevate international companies' performance and market position. Through a data-driven and insightful approach, I tailor solutions to ensure sustainable growth and a competitive edge. Key achievements include:•Operations Optimization: Enhanced a leading AI-Tech SaaS Company's operational efficiency and customer satisfaction by 20%.•Business Process Re-engineering & Product Analysis: Enhanced the process and product features development roadmap for an Ed-Tech platform for a local NGO in Amman.•Marketing Strategy Overhaul: Increased an Tourism & E-commerce platform's customer engagement by 40% and sales revenue by 25%.•Revenue Growth: Boosted a Logistics & delivery EU start-up annual revenue by 35% through strategic revenue growth projects.•Digital Transformation: Led a logistics company's digital overhaul, cutting delivery times by 25% and improving supply chain transparency.•Strategic Planning: Supported a fintech startup's strategic planning, contributing to successful series funding and a major partnership.•Market Expansion: Advised a Travel & Tourism provider on expansion strategies, achieving a 20% market share increase in new regions. Show less

Jordan

Amman Governorate, Jordan

- Managed the official licensing and governmental negotaition process including the related maretking & PR campaigns and all communications with governmental entities.- Defined the vision for ride hailing & related support services and developing the market strategy with clear quarterly objectives.- Owned the ride hailing & support services P&L for Jordan and optimized the growth and profitability.- Direct management of all business departments and teams located in… Show more - Managed the official licensing and governmental negotaition process including the related maretking & PR campaigns and all communications with governmental entities.- Defined the vision for ride hailing & related support services and developing the market strategy with clear quarterly objectives.- Owned the ride hailing & support services P&L for Jordan and optimized the growth and profitability.- Direct management of all business departments and teams located in Jordan to execute on strategic growth plans.- Managed relationships & communications with key stakeholders internally and externally, including strategic business partners, government entities to drive large transformational partnerships for the Jordanian market. Show less

Dubai, United Arab Emirates

Dubai

- Responsibilities : Recruit and manage the social media marketing staff for them. Plan social media campaigns.  Manage social media campaigns and day to day activities.  Manage presence in social networking sites.  Brand advocacy.  Seed content into social networks.  Write editorial content.  Analyze and evaluate social media campaigns and strategies.  Report on effectiveness of campaigns.  Monitor trends in social media.  Monitor the… Show more - Responsibilities : Recruit and manage the social media marketing staff for them. Plan social media campaigns.  Manage social media campaigns and day to day activities.  Manage presence in social networking sites.  Brand advocacy.  Seed content into social networks.  Write editorial content.  Analyze and evaluate social media campaigns and strategies.  Report on effectiveness of campaigns.  Monitor trends in social media.  Monitor the activities of main competitors in social media. Monitor social space for brand and related topics and conversations.  Work with other marketing branches to integrate different activities.  Create and maintain a social media editorial calendar and posting schedule.  Manage change and adopt social media into the corporate culture.  Create, develop and manage content for organization’s web. Coordinate web projects across departments. Copy, edit and proofread all web content.  Oversee freelancers, including writers, copy-editors and community outreach organizers.  Keep current with emerging web technologies through relevant blogs and events  Assure web-based information is archived for future needs and reference. Show less

Dubai, United Arab Emirates

Sharjah, Uae

The purpose of this job is ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.

Sharjah

- Responds to incoming calls and other forms of communication that require action to complete a transportation opportunity- Maintains personal productivity and quality standards that make positive attractive financial returns so that the company may continue to provide excellent service to our customers and ensure career growth and job security to all of our staff- Forecasts client needs and proactively works to address them- Responds to complex inquiries from clients in… Show more - Responds to incoming calls and other forms of communication that require action to complete a transportation opportunity- Maintains personal productivity and quality standards that make positive attractive financial returns so that the company may continue to provide excellent service to our customers and ensure career growth and job security to all of our staff- Forecasts client needs and proactively works to address them- Responds to complex inquiries from clients in order to provide or clarify information on departmental services, procedures and policies- Researches complex inquiries for quality control concerns and solves problems on individual cases- Identifies problems and trends and suggests resolutions to higher level personnel- Monitors driver status and availability- Forwards driver status reports to appropriate client-partners (BNSF)- Handles contracts with primary transportation provider in response to request/need expressed by client-partner- Handles contracts with secondary transportation provider when primary vendor is unable to respond to request/need expressed by client-partner.- Provides point of contact for quality control concerns and related issues - Reports client feedback to management- Identifies, researches, and resolves customer issues- Follows-up on customer issues not immediately resolved- Completes call logs, daily reports and all other department data entry and billing information- Performs other duties as assigned Show less

Master Of Business Administration - Mba

Bootcamp

Bachelor Of Business Administration (Bba)

Full Stack Development

Micromaster Degree

Edx Course

Customer Relationship Management In Dubai- Uae