Khaled Y. Mohamed Email & Phone Number

Kraków, Pl

Cracow, Małopolskie, Poland

Google Partner Program Overview: As part of the prestigious Google Partner Program, I collaborated with top-tier clients across the MENA region, leveraging advanced tools and resources to optimize their digital advertising strategies. This program provides exclusive access to insights, training, and support, enabling partners to deliver superior ad performance and drive business growth.Top Performer Recognition: Achieved top performer status for two consecutive quarters (Q2 and Q3 in… Show more Google Partner Program Overview: As part of the prestigious Google Partner Program, I collaborated with top-tier clients across the MENA region, leveraging advanced tools and resources to optimize their digital advertising strategies. This program provides exclusive access to insights, training, and support, enabling partners to deliver superior ad performance and drive business growth.Top Performer Recognition: Achieved top performer status for two consecutive quarters (Q2 and Q3 in 2024) within the MENA team, demonstrating a consistent track record of delivering outstanding ad performance and client satisfaction.-Key Responsibilities-Agency Partnership & Customer Experience: Built strong, collaborative partnerships with major agencies, delivering exceptional customer experiences and fostering long-term client loyalty within the MENA region.Advanced Campaign Optimization: Utilized Google Partner Program insights and tools to continuously refine campaigns, enhancing ad performance and driving exceptional resultsSmart Bidding Implementation: Applied machine learning-driven Smart Bidding strategies to optimize bids, leading to significant improvements in conversions and ROI.Quality Score Improvement: Focused on elevating Quality Scores by enhancing ad relevance, optimizing landing pages, and refining keyword selection, resulting in superior ad placement.Conversion Rate Optimization: Implemented strategies to boost conversion rates, including optimizing ad copy, targeting, and user experience on landing pages.Advanced Audience Targeting: Deployed cutting-edge audience segmentation and targeting techniques to ensure ads reached the most relevant and high-value users. Show less

Krakow Metropolitan Area

Campaign Strategy & Management: Develop and implement effective Google Ads strategies tailored to client goals, driving increased traffic, conversions, and ROI.Keyword Research & Optimization: Conduct in-depth keyword research to identify high-impact opportunities and continuously optimize campaigns for relevance and performance.Ad Creation & Testing: Design compelling ad creatives, including text, image, and video ads, and execute A/B testing to refine messaging and increase… Show more Campaign Strategy & Management: Develop and implement effective Google Ads strategies tailored to client goals, driving increased traffic, conversions, and ROI.Keyword Research & Optimization: Conduct in-depth keyword research to identify high-impact opportunities and continuously optimize campaigns for relevance and performance.Ad Creation & Testing: Design compelling ad creatives, including text, image, and video ads, and execute A/B testing to refine messaging and increase CTR.Budget Management: Efficiently allocate and manage advertising budgets, ensuring maximum impact and cost-effectiveness.Performance Analysis: Monitor and analyze campaign performance metrics (CPC, CTR, conversion rates) and provide actionable insights to optimize campaigns.Client Reporting: Prepare detailed reports and dashboards for clients, showcasing campaign results and providing strategic recommendations for ongoing improvements.Audience Targeting: Utilize advanced targeting options such as demographic, geographic, and behavioral data to reach the most relevant audiences.Remarketing Campaigns: Develop and manage remarketing strategies to re-engage previous visitors and drive higher conversion rates.Competitor Analysis: Conduct competitive research to identify trends and adjust strategies accordingly, ensuring clients maintain a competitive edge.Collaboration & Communication: Work closely with cross-functional teams, including SEO, content, and analytics, to align advertising efforts with overall marketing strategies. Show less

Cairo Governorate, Egypt

Vodafone UK & Talkmobile accounts

Egypt

• Responsible for attracting external qualified candidates to join UK Account.• Screening candidates over the phone in terms of English language competency, attitude, commitment and general understanding of the customer service job.• Scheduling the accepted candidates for final online/face-to-face interviews.• Follow up on the accepted candidates and provide any support/information needed.• Coaching rejected candidates over the phone and delivering feedback.• Building a pool… Show more • Responsible for attracting external qualified candidates to join UK Account.• Screening candidates over the phone in terms of English language competency, attitude, commitment and general understanding of the customer service job.• Scheduling the accepted candidates for final online/face-to-face interviews.• Follow up on the accepted candidates and provide any support/information needed.• Coaching rejected candidates over the phone and delivering feedback.• Building a pool of candidates through external referrals and social media. Show less

Cairo Governorate

Cairo Governorate, Egypt

-Managing corporate accounts' collections, billings, and bad debts.-Preforming payment analysis when needed.- Handling corporate authorized accounts who want to delay their bill payments.- Handling and retaining all customers' complaints within the SLA.-Engaging with different teams and departments and maintaining a good relationship with all business stakeholders across the company “Finance, Technology, Corporate Sales, Commercial, HR, Retain, Legal..." etc.-… Show more -Managing corporate accounts' collections, billings, and bad debts.-Preforming payment analysis when needed.- Handling corporate authorized accounts who want to delay their bill payments.- Handling and retaining all customers' complaints within the SLA.-Engaging with different teams and departments and maintaining a good relationship with all business stakeholders across the company “Finance, Technology, Corporate Sales, Commercial, HR, Retain, Legal..." etc.- Handling all service requests within SLA that are related to collections and bad debit.-Applying first call resolution and meeting NPS targets. Show less

Cairo Governorate, Egypt

-Handle customers through a smooth communication channel with different departments to resolve customer problems and requests when needed- Handle all inquiries received on Vodafone Egypt social media platforms as well as mobile applicationchat-support-Supporting our queue with making outbound calls if needed.- Handle 2 chats at same time, with great speed & accuracy at typing in both Arabic & English languages.-Create service requests tickets to escalate issues if… Show more -Handle customers through a smooth communication channel with different departments to resolve customer problems and requests when needed- Handle all inquiries received on Vodafone Egypt social media platforms as well as mobile applicationchat-support-Supporting our queue with making outbound calls if needed.- Handle 2 chats at same time, with great speed & accuracy at typing in both Arabic & English languages.-Create service requests tickets to escalate issues if needed.-Apply first chat resolution concept for all customers’ inquiries.and meeting NPS targets Show less

Cairo Governorate, Egypt

-Provide consumer customers with all required information related to the company products and services and delighting them with a superior customer service.-Apply first call resolution concept for all customers inquiries and meet NPS targets-Prioritizing and achieving multiple tasks, establishing and meeting deadlines.-follow up on all customers related issues and provide timely feedback to Vodafone Egypt customers.-Adhere to Customer Operations Department policies and… Show more -Provide consumer customers with all required information related to the company products and services and delighting them with a superior customer service.-Apply first call resolution concept for all customers inquiries and meet NPS targets-Prioritizing and achieving multiple tasks, establishing and meeting deadlines.-follow up on all customers related issues and provide timely feedback to Vodafone Egypt customers.-Adhere to Customer Operations Department policies and procedures-Handle and retain all the customers' complaints within the SLA-Supporting all queues by handling different segments. Show less

Cairo Governorate, Egypt

Cairo Governorate, Egypt

Bachelor'S Degree, Tour Guiding

Modern Greek Language, History, And Culture

Ionian University's Summer School Program - July 2018- Corfu, Greece.

Modern Greek Language

Holder of A2 degree of Ellinomatheia with the excellent degree (in 2012) & B1 degree of Ellinomatheia with the excellent degree (in 2014).