Khaled Eid Email & Phone Number

Dubai, AE

United Arab Emirates

Dubai, United Arab Emirates

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Dubai, United Arab Emirates

United Arab Emirates

• Work closely with Team Leader to manage our team KPIs, Adherence, and incentive Reports.
• Work closely with the training department in analyzing training needs, developing curriculum, and delivering courses and ensure that the agreed training plan is active and meets the time frame.
• Work hand on hand with the team to achieve our Sales target action plan assurance.
• Held Daily Motivation, Inspirational, and Energy Boosting Sessions along with the Call quality coaching and monitoring for my team. Helping them in setting their short/long term individual goals and their career path.
• One direct team contact for ensuring attendance, forecasting, managing the floor, and being the first point of contact for advisors inquires, spot coaching, response to internal and international e-mails, and take the.
• Verify all required packaging and paperwork for GCC and non-GCC national and international customers.

Egypt

• Managing and directing the daily activities of call center agents and telephone operators.
• Supervising, planning, and managing functions concerned to Call Center environment.
• Work hand on hand with the team to achieve our Sales target action plan assurance.
• Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.
• Arrange Outings, Team Gathering, Daily Motivation, Inspirational, and Energy Boosting Sessions. Helping them in setting their individual goals and their career path.
• Work closely with the training department in analyzing training needs, developing curriculum, delivering courses, and ensure that the agreed training plan is active and meets the time frame.

Egypt

• Follow up with High Profile Customers and assist my Sales team in closing the deals and achieve our quarterly target
• Track both complaints and surveys with sales and customer service teams.
• Preparing reports and charts for my team performance on weekly and monthly bases to analyze it with the supervisor.
• Liaise with CEO on Sales performance and customer service team.
• Implement, develop, and deliver the training based on the yearly focus plan.

United Arab Emirates

 Handling both inbound and outbound calls (English and Arabic Calls) Providing the customers with the required information in regarding to their accounts and loans. Follow up with customers cases throw inbound and outbound calls. Cross and Up selling to all kinds of customers. Follow up with my team regarding their weak points as a delegate task.

Egypt

 Handling a dedicated project for (Egypt Telecommunication account). Handling inbound calls by giving information about the offered VAS from the company and trouble shoot the fixed lines and routers with the customers to solve it over the phone or send an engineer to the customer’s site. Working in a team work with my colleagues in order to achieve our.