I’m a highly accomplished Director, Senior Executive, Technical Consultant, Trusted Advisor and Strategic Manager with more than 2 decades of progressive experience with an international blue-chip telecom organization – e&. I am currently serving as the Sr.Director of Modern Workplace Service Center (ISC) with ownership for all aspects (technical and business) in the geography.With specialty in the IT domain, I offer vast experience directing the daily tasks or activities of Internal Service Center, User Support, IT Support Services and Modern Workplace. Some of my domains of specialty include IT Service Management, Operations Management, and Project Management, Technical Support, Service Desk Management, Project Roll-Out as well as ITIL best practices. I am an expert in delivering IT solutions, selling these solutions, building/ managing large multi-functional teams and sharing knowledge and experience through formal or informal knowledge management initiatives. Moreover, I have superior collaboration, and communication skills with demonstrated ability to create and communicate a clear vision and shared purpose, build consensus, and maintain partner-style relationships with senior level management and key stakeholders.