Systems Reliability Engineer
CurrentNov 2020 – Present• Work with large Global 2000 enterprise customers to replicate, troubleshoot, and resolve complex technical issues on Nutanix clusters hosting AHV, VMware & Hyper-V hypervisors.• Write KB (knowledge base) articles, submit feature requests (FEAT) and open tickets via Jira for product defects and collaborate with Engineering and DevEx teams.• Collaborate with technology partners such as Cisco, Dell/VMware, Lenovo, Veeam, HPE, Citrix & Microsoft to resolve customer issues.• Achieved Nutanix Certified Professional - Multicloud Infrastructure (NCP-MCI) | • Nutanix Certified Master - Multicloud Infrastructure (NCM-MCI) | • Nutanix Support Specialist (NSS) • VMware Certified Professional - Data Center Virtualization 2022