• Current role under IT Risk Management team (Security and Controls)• Responsible for Service Planning’s S&C deliverables including ITCM documentation, SMC exception, Audit/UIA/Special Review preparation and fieldwork, PwC/SOX as well as cyber security coordination• Working closely with ITRM Risk Advisors on plans, activities, or key S&C changes and establish the objective/scope of the audit engagement • Responsible for coordinating the UIA/Audit activities and providing guidance in… Show more • Current role under IT Risk Management team (Security and Controls)• Responsible for Service Planning’s S&C deliverables including ITCM documentation, SMC exception, Audit/UIA/Special Review preparation and fieldwork, PwC/SOX as well as cyber security coordination• Working closely with ITRM Risk Advisors on plans, activities, or key S&C changes and establish the objective/scope of the audit engagement • Responsible for coordinating the UIA/Audit activities and providing guidance in S&C matters for the benefit of whole ExxonMobil (EMIT) organization• Prepare and share/report out the emerging concerns to the audit client • Ensures that risks are managed efficiently, cost-effectively, reliably, and consistently• Guide/support Program Management teams to ensure appropriate controls are in place• Acting as interface for ITGC SOX Audit and coordinate access review for IT Privileged Access Show less

IT - Scrum Master - Conducted and facilitated agile ceremonies (sprint planning, daily standup, review/demo, and retrospective sessions)• Align PO/PM/SDM on capacity, inspect & adapt and a road map for future PI planning• Consolidated information required for upcoming Planning Increment activities and coordinated the deliverables to be shared ahead of the PI ceremony • Mentored team of 7 members, encouraged to share new ideas, suggestions, demo, and lessons learnt during Mid PI… Show more IT - Scrum Master - Conducted and facilitated agile ceremonies (sprint planning, daily standup, review/demo, and retrospective sessions)• Align PO/PM/SDM on capacity, inspect & adapt and a road map for future PI planning• Consolidated information required for upcoming Planning Increment activities and coordinated the deliverables to be shared ahead of the PI ceremony • Mentored team of 7 members, encouraged to share new ideas, suggestions, demo, and lessons learnt during Mid PI reviews Show less

• IT - Service Delivery Advisor - Managed the relationship with key stakeholders and collaborated on operational IT services for multiple sites• Single point of contact for all local service delivery issues and requests• Responsible to develop/influence Retain Organization (RO) & MSP team members to align on the required work goals• Identified and coached on concerns/challenges related to MSP operations during interactions (daily, weekly & monthly sessions) to aim on speedy… Show more • IT - Service Delivery Advisor - Managed the relationship with key stakeholders and collaborated on operational IT services for multiple sites• Single point of contact for all local service delivery issues and requests• Responsible to develop/influence Retain Organization (RO) & MSP team members to align on the required work goals• Identified and coached on concerns/challenges related to MSP operations during interactions (daily, weekly & monthly sessions) to aim on speedy responses, customer satisfaction and how to provide valuable service to the org• Addressed and resolved customer escalations and complaints, collaborated closely with the Retain Org and Stakeholders on new and expanded business Show less

• IT - Transition Manager - Successfully managed the transition of IT (IAM) Service Management work related to Customer Service Center, ticketing tool ServiceNow and BMC Remedy to MSP• Build compliance/contractual agreement or statement of work between ExxonMobil and MSP via VMO which includes SLA, KPI, and QS (Quality Structure)• Finalized required headcount, skill sets, support coverage and design KT (Knowledge Transfer) sessions• Briefed and reported on transition status… Show more • IT - Transition Manager - Successfully managed the transition of IT (IAM) Service Management work related to Customer Service Center, ticketing tool ServiceNow and BMC Remedy to MSP• Build compliance/contractual agreement or statement of work between ExxonMobil and MSP via VMO which includes SLA, KPI, and QS (Quality Structure)• Finalized required headcount, skill sets, support coverage and design KT (Knowledge Transfer) sessions• Briefed and reported on transition status, including operating metrics against goals and contractual service levels to the EM Program Management • Established governance structure, communication plans, along with roles and responsibilities and subsequent delivery through RACI Show less

• F&L Digital Supervisor - Responsible for Identity and Access Management setup for joiner, mover, and leaver employees across Fuels Value Chain and Lubes Value Chain, Midstream and Refinery • Managed/Supervised team responsible for systems reliability and integrity. • Oversee the projects under area of responsibility and provide guidance to co-dependent systems projects on timing for implementation• Served as an advisor for issues under area of expertise, system controls and system… Show more • F&L Digital Supervisor - Responsible for Identity and Access Management setup for joiner, mover, and leaver employees across Fuels Value Chain and Lubes Value Chain, Midstream and Refinery • Managed/Supervised team responsible for systems reliability and integrity. • Oversee the projects under area of responsibility and provide guidance to co-dependent systems projects on timing for implementation• Served as an advisor for issues under area of expertise, system controls and system applications• Manage stable transition to the base for the new IT Projects and steward process for prioritizing system enhancements, as appropriate Show less

• F&L Customer Support Supervisor - Responsible for leading the operations of a team within the CS organization• Played a key role in achieving the vision of flawless execution in Order to Cash process and the associated control requirements• Ensures high level service to our customers, by providing service level coaching to the team members• Provides ongoing service level coaching, support and mentoring of team members, establish an atmosphere to develop employees to their full… Show more • F&L Customer Support Supervisor - Responsible for leading the operations of a team within the CS organization• Played a key role in achieving the vision of flawless execution in Order to Cash process and the associated control requirements• Ensures high level service to our customers, by providing service level coaching to the team members• Provides ongoing service level coaching, support and mentoring of team members, establish an atmosphere to develop employees to their full potential• Involvement in hiring process, participating in interviews, evaluation of candidates Show less

• Team Leader - DellEMC - Responsible for Managing the ‘Recurring Revenue Solutions’ team which generates the refresh/renew opportunities to the Inside Sales team• Participate in the operational/weekly calls with Stakeholders and Sales team• Keep the team up to date with the current process• Lead and guide quality initiatives, manage business escalations• Communicate frequently with Sales on all matters pertaining to ‘SQI’ services• Liaise between Stakeholders and Sales team… Show more • Team Leader - DellEMC - Responsible for Managing the ‘Recurring Revenue Solutions’ team which generates the refresh/renew opportunities to the Inside Sales team• Participate in the operational/weekly calls with Stakeholders and Sales team• Keep the team up to date with the current process• Lead and guide quality initiatives, manage business escalations• Communicate frequently with Sales on all matters pertaining to ‘SQI’ services• Liaise between Stakeholders and Sales team to ensure smooth operation• Ensure the agreed SLA & delivery goals are met• Interact with senior management to understand and to achieve the desired goals• Mentor/guide peers & junior staff to achieve their objectives Show less

• Analyst - Oracle - Responsible for critical process of updating high revenue orders• Assigning contracts, credit memo/rebills & balancing the queue• Performed audit duties, timely & accurate presentation of reports• Handling Sales Rep queries and involved in critical process of validating deals for higher revenue generating entity• Worked closely with direct Sales & Stakeholders• Maintain professional internal and external relationship