- Serves customers by identifying their needs and engineering adaptations of products, equipment, and services.- Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.- Provides product, service, or equipment technical and engineering information by answering questions and requests.- Collaborating with sales teams to understand customer requirements and provide sales support.- Establishes new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.- Prepares cost estimates by studying all related customer documents, consulting with engineers and other professional personnel.- Determines improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.- Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.- Helping clients solve problems with installed equipment.- Recommending improved materials or machinery to customers, showing how changes will lower costs or increase production.- Helping in researching and developing new products.