Khalid Shaikh Email and Phone Number

I'm an IT professional with over 4 years of hands-on experience in technical support and IT infrastructure management, primarily in the retail and government sectors. Currently, I work as a Desktop Support Engineer at Core Team Solutions, where I support over 200 end users by troubleshooting hardware, software, and network issues to keep everything running smoothly.Before this, I was a Senior Technical Support Engineer at CTDI, leading a team that provided support for more than 500 retail stores. I implemented remote support solutions that sped up our response times and reduced ticket resolution times by 25%. I also spearheaded a system-wide POS upgrade across 200+ locations, improving transaction speeds by 15%. My experience as an IT Executive at AGS Transact Technologies involved managing IT infrastructure across multiple retail sites, where I integrated new technologies that enhanced operational efficiency and customer satisfaction.I started my career at J.F. Infosystems, providing technical support at the GST Head Office. This role helped me build a solid foundation in IT support and problem-solving. I'm skilled in managing Active Directory, ensuring data security, and creating technical documentation that helps teams work more effectively.I’m passionate about using technology to drive success and always on the lookout for new challenges that can help me grow while delivering innovative solutions.