As a passionate and highly skilled Computer Science graduate, I am currently advancing my expertise as an Management Trainee Engineer at IDR Consultancy, ex IT Trainee Engineer Intern at Zong. My role involves a broad spectrum of responsibilities, including maintaining and monitoring IT infrastructure, troubleshooting hardware and software issues, and ensuring adherence to enterprise hardware & software standards across LAN/WAN infrastructure technologies. My proficiency spans managing Firewalls, Web Content Filters, IPS, VPN, OSPF, ACL, and BGP.With a solid foundation in IT and data center infrastructure strategies, I possess a deep understanding of virtualization techniques (VMWare, Hyper-V) and have a proven track record of applying ITIL best practices to enhance operational efficiency. My experience with ITSM ticketing tools like ServiceNow enables me to streamline processes and resolve issues promptly.In addition to technical troubleshooting, I have extensive experience in administering and supporting Office 365, MS Exchange policies, and various cloud services. I am skilled in managing Active Directory, Google Workspace, Exchange, IIS, SharePoint, Print Servers, and SQL databases. My role includes creating monthly metrics for Service Desk tickets, providing password recovery services, and delivering comprehensive documentation and presentations.My cybersecurity acumen was sharpened through a virtual internship at JP Morgan, where I implemented key cybersecurity protocols and best practices. Furthermore, my project management capabilities were honed during my virtual internship at Seaga, a South African NGO. There, I led projects utilizing Agile methodologies, Jira, and Excel, ensuring successful and timely project completions.Key Skills: