Khaliq Williams Email & Phone Number

Greenville, North Carolina, United States

Assisted in leading a small team of 8 -14 employees, while creating a culture that emphasizes efficiency Led daily car wash operations, ensuring smooth workflow and customer satisfaction. Achieved an average customer satisfaction rating of 4.6 out of 5 stars based on customer feedback surveys Achieved $50,000 in membership sales by the first 4 months of operating through implementing effective sales practices, building strong customer relationships, and promoting membership benefits Reduced customer wait times by 15% through efficient workflow adjustments Handled payroll distribution accurately and on time. Ensured 100% accuracy in payroll processing Perform a wide range of duties related to maintaining and servicing machinery, chemicals, and backroom equipment Maintain a clean and organized facility, landscaping, and equipment rooms

Greenville, North Carolina, United States

Maintained food and beverage inventory and management daily Provided detailed answers and solutions to customer questions/problems with excellent customer service Designed and implemented a comprehensive customer support training program for Starbucks staff, covering coffee brewing techniques, customer engagement strategies, and effective problem-solving. This initiative resulted in improved store cleanliness, enhanced customer satisfaction, and better-equipped team members Demonstrated strong marketing and merchandising tactics to effectively sell store products to customers Understanding a vast menu of beverages and food items and could assemble them in an organized and timely manner Lead team through delegating work task and ensuring the various roles of a barista were being fulfilled sufficiently (drive thru, bar, register, customer support, etc)

Raleigh, North Carolina, United States

Was able to read a Banquet Event Order and know how to complete over 20 setup styles such as wedding, buffet, plated, and reception Assisted in 100+ banquet functions when needed as a lead server/co-captain Knew the hotel menu of over 200 items and was able to explain the major ingredients and preparation methods for each item served Ensured the overall success of the hotel by meeting and exceeding the guest expectations for events lasting upward of 5 hours Helped management with the upkeep of inventory records for hundreds of banquet and hotel café supplies/ resources such as tables, utensils, beverages, and linens

Raleigh, North Carolina, United States

Used communication skills to delegate tasks in crews that sized up to 5 people in order to complete a job in a timely manner Applied hundreds of OSHA regulations regarding aircraft and workplace safety (Electrical Safety, Fire Hazards, etc.) Utilized PPE equipment correctly to protect against workplace hazards such as earmuffs, face mask, and goggles Practiced chemical safety with the numerous products used on site every day such as bleach, heavy duty cleaners, and high-end polish