Ammad Ahmed Email & Phone Number

Al Dhaid, Sharjah Emirate, United Arab Emirates

• Oracle Cerner Application Support IT Engineer.
• On-Site L2 Support to EHS (Emirates Health Service) managed Hospitals & Clinics in Sharjah.
• Updating / Resolving Tickets in Remedy BMC.
• Diagnose and troubleshoot Technical & Network Issues related to Printers, EMR systems, Passwords and various Healthcare Portals of Oracle Cerner.
• Interacting with Hospital Staff on Daily basis to understand their issues and provide them on site resolution.
• Properly Escalate Unresolved issues to L3.

Lahore, Punjab, Pakistan

• Provide IT Support Services to Genesis Healthcare Centers / Rehab Centers (BPO)
• Identifying Issues related to Windows / EMR Software and Hardware.
• Diagnose and troubleshoot Technical & Network Issues related to Printers, EMR systems, Passwords and various Healthcare Portals
• Interacting with US Based Clients through a series of actions (via phone, email or chat).
• Properly Escalate Unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback.

Lahore, Punjab, Pakistan

• Deliver and Manage IT Projects, assigned by the Project Manager.
• Day-to-Day Coordination with the Clients on Fiver /Upwork and in-house Development Teams for the completion of project objectives.
• Updating every Project Milestones/Tasks on Click-up/ Slack/ Asana.
• Create and Execute Project Work Plans and Timelines.
• Track Project Milestones and Review Project Tasks to meet certain deadlines and provide status reports to all stakeholders regularly.

Pakistan

• Controlling and Coordinating Work-Activities of Sales & Service Teams.
• Handling Various Hospital Projects.
• Updating ERP via Online Portal.
• Purchasing Spare Parts from Local Market.
• Handling Stock Adjustments of Branch.
• Documentation Compiling (Tender, Solution, Technical, BRD etc.)

Dubai, United Arab Emirates

• Selected for IT Solution Training Program by AGFA Healthcare.
• PACS (Picture Archiving and Communication Systems) Training Program for Healthcare Sector.
• Learnt Information Systems like MIS/ HIS / RIS and HMIS from AGFA Dubai, U.A.E Branch.

Pakistan

• Installation of Windows/Ghost and Information System Softwares like HMIS/RIS/PACS in Hospitals.
• Installation of AGFA Healthcare Products for Computed Radiography (CR) and Digital Radiography (DR) in Various Hospitals & Clinics.
• Configuration of Network (LAN / WAN) in Hospitals.
• Maintenance of AGFA Healthcare products.
• Providing 24x7 on Field & on Call services to Clients.
• Generating Issue Tickets on AGFA Healthcare Portal for Spare Parts.

Pakistan

• In bound Call Center.
• Worked at Night Shift 11:00 pm to 7:00 am.
• Pitched Wallmart Gift Cards and AAA insurance to Customers.
• Answering Queries from USA Customers Regarding various products.
• Attending Team Meeting to Grow Sales.

Pakistan

1. Primavera (Project Management Software)2. Reading Legend (Industrial Diagrams of Neslte Boilers)

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Electrical And Electronics Engineering, A

Activities and Societies: • Ambassador of Punjab Youth Festival’14 (GCU) • Vice President of ACM- Student chapter’14 • Event Manager of.

Associate’S Degree, Engineering, A

High School, Sciences, A+