Ammad Ahmed Email & Phone Number

Al Dhaid, Sharjah Emirate, United Arab Emirates

• Oracle Cerner Application Support IT Engineer.• On-Site L2 Support to EHS (Emirates Health Service) managed Hospitals & Clinics in Sharjah.• Updating / Resolving Tickets in Remedy BMC.• Diagnose and troubleshoot Technical & Network Issues related to Printers, EMR systems, Passwords and various Healthcare Portals of Oracle Cerner.• Interacting with Hospital Staff on Daily basis to understand their issues and provide them on site resolution.• Properly Escalate Unresolved issues to L3.• Provide prompt and accurate feedback.• Ensuring all issues are logged properly.• Prioritizing and Managing Several Open Issues. • Prepare Accurate and Timely Reports.• Document Technical Knowledge in the Form of Notes and Manuals.

Lahore, Punjab, Pakistan

• Provide IT Support Services to Genesis Healthcare Centers / Rehab Centers (BPO)• Identifying Issues related to Windows / EMR Software and Hardware.• Diagnose and troubleshoot Technical & Network Issues related to Printers, EMR systems, Passwords and various Healthcare Portals• Interacting with US Based Clients through a series of actions (via phone, email or chat).• Properly Escalate Unresolved issues to appropriate internal teams.• Provide prompt and accurate feedback.• Ensuring all issues are logged properly.• Prioritizing and Managing Several Open Issues.• Follow up with US Based Clients to Ensure their IT systems are fully functional after troubleshooting• Prepare Accurate and Timely Reports/ Generate Incident Tickets.• Document Technical Knowledge in the Form of Notes and Manuals.

Lahore, Punjab, Pakistan

• Deliver and Manage IT Projects, assigned by the Project Manager.• Day-to-Day Coordination with the Clients on Fiver /Upwork and in-house Development Teams for the completion of project objectives.• Updating every Project Milestones/Tasks on Click-up/ Slack/ Asana.• Create and Execute Project Work Plans and Timelines.• Track Project Milestones and Review Project Tasks to meet certain deadlines and provide status reports to all stakeholders regularly.

Pakistan

• Controlling and Coordinating Work-Activities of Sales & Service Teams.• Handling Various Hospital Projects. • Updating ERP via Online Portal.• Purchasing Spare Parts from Local Market.• Handling Stock Adjustments of Branch.• Documentation Compiling (Tender, Solution, Technical, BRD etc.) • Arranging Client Meetings and Product Presentations.• Controlling Periodic Preventive Maintenance (PPM) plans, Training Sessions and interviews.• Coordinating with the Management of Hospitals for Constant Feedback and to Maintain Healthy Relations with the Clients.

Dubai, United Arab Emirates

• Selected for IT Solution Training Program by AGFA Healthcare.• PACS (Picture Archiving and Communication Systems) Training Program for Healthcare Sector.• Learnt Information Systems like MIS/ HIS / RIS and HMIS from AGFA Dubai, U.A.E Branch.

Pakistan

• Installation of Windows/Ghost and Information System Softwares like HMIS/RIS/PACS in Hospitals.• Installation of AGFA Healthcare Products for Computed Radiography (CR) and Digital Radiography (DR) in Various Hospitals & Clinics. • Configuration of Network (LAN / WAN) in Hospitals. • Maintenance of AGFA Healthcare products.• Providing 24x7 on Field & on Call services to Clients.• Generating Issue Tickets on AGFA Healthcare Portal for Spare Parts.• Coordinating with AGFA Engineers Globally for Spare Parts & Support.

Pakistan

• In bound Call Center.• Worked at Night Shift 11:00 pm to 7:00 am.• Pitched Wallmart Gift Cards and AAA insurance to Customers.• Answering Queries from USA Customers Regarding various products.• Attending Team Meeting to Grow Sales.

Pakistan

1. Primavera (Project Management Software)2. Reading Legend (Industrial Diagrams of Neslte Boilers)

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Electrical And Electronics Engineering, A

Activities and Societies: • Ambassador of Punjab Youth Festival’14 (GCU) • Vice President of ACM- Student chapter’14 • Event Manager.

Associate’S Degree, Engineering, A

High School, Sciences, A+