Rahil Khan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Acting as subject matter expert, ensuring process excellence aligns with Customer Experience & Service Excellence Vision• Ensuring seamless customer experience across all touchpoints, enhancing satisfaction and value• Acting as internal Voice of the Customer, providing feedback on expectations and experiences• Conducting product tests and facilitating improvements in after-sales and support services• Gathering, analyzing and interpreting data on customer interactions to enhance customer experience• Collecting, tracking and analyzing customer feedback and suggesting improvements internally based on the insights gathered – measuring metrics such as NPS & CSAT to gauge how the organization is performing on CX performance parameters such as query resolution, TAT, quality of communication and others

Bahrain

• Maintained and organized product database for E-commerce studio, ensuring accuracy and relevance• Collaborated with clients to translate business requirements into loyalty program rules and configurations• Led customer loyalty and retention efforts, meeting revenue and churn targets• Established relationships with key online marketplace leaders and partners• Developed a robust online marketing campaign in collaboration with other teams• Monitored user behavior and customer service reports for enhanced satisfaction• Managed product updates on social and online ad platforms, including site changes and banners/sliders• Communicated e-commerce platform reports to stakeholders to ensure transparency

Saudi Arabia

• Developed and executed social media strategy to increase brand awareness, engagement & online reputation• Managed multiple social media channels, creating and curating content• Ensured brand consistency across social media channels through collaboration with creative, marketing, and sales teams• Led web marketing efforts, optimizing lead conversions from organic search, paid search and social media marketing• Implemented digital strategies across SEO, SEM, Display, Social, Affiliates and Content partnerships• Engaged with followers, addressed inquiries promptly and monitored customer reviews for positive brand image• Oversaw the design of social media accounts to align with brand image

Saudi Arabia

Mumbai, Maharashtra, India

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Mechanical Engineering

Hsc

Ssc