Team Lead
CurrentEnsuring that staff are motivated, monitored and measured in line with companytargets and performance standards. Responsible for making sure that any gaps inperformance or quality are quickly identified and addressed. Producing accurateReports on team performance for senior managers.Duties:• Preparing daily workloads for staff & coordinating the daily allocation of work.• Motivating the team to achieve high standards and targets.• Handling new client… Show more Ensuring that staff are motivated, monitored and measured in line with companytargets and performance standards. Responsible for making sure that any gaps inperformance or quality are quickly identified and addressed. Producing accurateReports on team performance for senior managers.Duties:• Preparing daily workloads for staff & coordinating the daily allocation of work.• Motivating the team to achieve high standards and targets.• Handling new client enquiries and acting as the face of the business.• Dealing with and resolving problems and issues which arise.• Mentoring and training up junior and new staff.• Monitoring & reporting on standards & performance targets.• Arranging & chairing weekly team meetings, focusing on targets & achievements. Implementing new initiatives.• Praise team members and creates a positive working environment.• Ensuring all administrative and IT records are entered and updated correctly.• Providing prompt and accurate information on individual performance.KEY SKILLS AND COMPETENCIES:• Proven ability to manage through others.• Strong decision making and problem solving skills.• Able to motivate and lead others in a team environment.• Excellent communication skills, both written and verbal.• An ability to build rapport and trust quickly with work colleagues.• Able to prioritise tasks and workloads in order of importance.• Track record of delivering results with deadlines. Show less