It Area Support Manager
CurrentAs the IT Manager at HDR-Canada, I effectively direct a team of five IT Support Specialists, delivering support to eleven offices throughout Canada. We furnish high-quality service to over 600+ users, acting as a vital link between corporate IT and business operations. In this position, I serve as a trusted IT advisor to Department Managers for informed business and financial decisions.Part of my key responsibilities involve carrying out IT system audits, budget planning, approving expenditures, and guiding my team through mentoring, performance reviews, scheduling, training, and recruitment. As the national point person, I define and maintain processes, foster relationships, establish service standards, and highlight efficiencies to drive further improvements.
