Ahmad Khan Email & Phone Number

Remote

Mississauga, Ontario, Canada

Overseeing the IT system and business Operation management of a not-for-profit organization rapid response service during pandemic, providing food and essential needs to seniors and single parents with government and Red Cross collaboration. - Managing IT systems setups and online social media presence and online payment API integration with banking.

Kitchener, Ontario, Canada

• Release management for Group BenefitsOversaw the software development lifecycle for 150 enterprise applications in Group Benefits. Led team members from Software Development, Project and Product, Quality Control.
• Defined and designed the release management lifecycle and environment allocation strategy.
• Built the philosophy of team interdependency and coordinated 100 major releases over a calendar year.
• Measured and monitored releases given to assigned team leaders, took command when necessary, and responded to emergency deployments.

101 Mcanbb

• Responsible for SDLC across 30 enterprise applications under TD’s life and health insurance platforms. Coordinated 10 major releases and implemented 6 new client rollouts over a calendar year. Key Responsibilities:
• Managed deployment for applications: Java, DB2, Oracle, host application, in-house applications (CPRM, IRM), Web-services, Domino, and vendor’s applications.
• Collaborated with PMO and technical resources on pre-production, development, testing, and deployment requirements.
• Effectively communicated release status and coordinated to prioritize barriers/risks.

Gatineau, Quebec

•  Led project teams to migrate 200 enterprise applications under Brookfield’s renewable energy, trading floor, and real estate holdings from Houston, TX to Gatineau, QC. Key Responsibilities:
• Measured and monitored progress to ensure application releases were delivered on time, within budget, and that they met or exceeded expectations.
• Gathered projected deployment information and created project release artifacts for SDLC/PDLC.
• Acted as a liaison between cross-functional teams (e.g. product, engineering) to coordinate releases and streamline communication.

Toronto, Canada Area

• Managed 10 enterprise applications across TD’s platforms of life and term insurance, and medical insurance. Led technical release planning sessions with project managers and developers to ensure applications releases.
• Designed the escalation process for incidents, major tasks, scheduled changes, and expedited changes.
• Responsible for gathering project requirements, creating deployment artifacts, coordinating and conducting deployment walkthroughs, and ensuring PAT, UAT, and QA testing were completed and signed off successfully.
• Facilitated problem-solving meetings and general communications between the release management team and internal teams such as infrastructure, support, and development.

• Owned the release management process for 20 enterprise applications based in health insurance, revenue, administration, and networking. Received and resolved 1-2 P1 incidents per week and 10-15 P2 incidents per day..
• Responsible for change approvals, change schedules, and ensured testing was completed successfully prior to release.
• Directed technical recovery for high and medium severity incidents.
• Organized CAB and ensured that the changes were fully tested and that roll-back plans and deployment were completed.

• Key Responsibilities:
• Developed and led a team of 4 junior incident managers to handle production and non-production issues.
• Managed emergency changes, provided authorization for implementing restoration services, and assessed incidents to determine whether approval would be given for immediate production changes.

Information technology consultant with strength in incident, problem, change and capacity management. Experienced in providing operational leadership to Service staff and managing critical infrastructure for a bank greater than 200 million account. Specialized in development of cohesive customer service processes and procedures according to best practices..

Projects and Operational engagement focus with service delivery. Managing support and implementation teams for small deployments and system support for data center services Lead small projects, team and tracking work package deliverables. Kick offs and progress/ Status reports. Provided a 7/24 operational focal point accountability within HP to Client.

Author process, procedures, training the staff for new projects and single point of contact for 3rd level support escalations 24/7. Managing team of support staff for client services.

Incident management, gathering information, logging tickets, categorizing, attempt to resolve incident in allowed time and refer to the support engineers for further escalations. Keeping all escalations on time to make sure the SLA’s are met. Opening bridges, scribing the activities and preparing reports.

Toronto, Canada Area

Diploma - Cisco Network Management, Information Technology- Networks

Activities and Societies: CISCOWide Area Network Technology ( Managing WAN Equipment including configuration and security)

Diploma - Networks And Programming, Information Technology

Software development, Network operations and managment

Diploma, Hotel Management

M.Sc, Chem

Education record