Perform public outreach and customer service-related duties.Present VTA to the public and vendors.Placing advertisements to Trade & Daily Publication.Answered inquiries about local and regional transportation services, routes, schedules, stop locations, and fares.Lead marketing efforts in pilot programs like VTA Guaranteed Ride Home.Assist in programs like Summer Youth Pass, Suicide Prevention, and Human Trafficking.

Established a successful photography and design local business, offering clients a wide range of services.Developing visual communication strategies and concepts for various media such as advertisements, brochures, magazines, and corporate reports to effectively convey the message and reach the target audience.Offered personalized consultations to wedding clients to gain a thorough understanding of their photography desires and expectations, resulting in satisfied clients.Used advanced techniques and methods to expertly edit and enhance the visual presentation of images, ensuring the highest-quality results for clients.Tailored services and packages to each client based on their styles, needs, desires, and budgets, resulting in satisfied clients.Built strong relationships with clients, vendors, and partners, resulting in repeat business and positive word-of-mouth referrals.Preparing and presenting rough drafts to internal teams and clients, incorporating feedback and making revisions as needed to ensure the message is effectively conveyed.

• Reduced cost up to 60% (from $75k to $30k) by organizing high-impact trade shows.• Maintained consistent and superior corporate image by overseeing creative projects from inception to completion.• Managed and maintained company website using WordPress and Elementor, such as updating contents/layouts, installing and configuring plugins, and ensuring website security/functionality.• Increased website health by 92% and performance by 91% through resolution of 174 errors and 400 warnings while utilizing industry-leading tools, including SemRush and Yoast SEO.• Supported employees and customers by resolving queries/issues related to communications. Developed and executed paid media strategies across multiple platforms, including Google Ads, Facebook Ads, LinkedIn Ads, and other display networks.• Created and executed robust marketing communications plans in collaboration with executive management. Enhanced brand visibility and optimized website traffic by devising/implementing comprehensive communications strategies.• Improved search engine rankings and drove organic traffic by steering website optimization activities.• Implemented project management tool Trello for Marketing team to foster work collaboration and track projects’ timelines. Optimized efficiency of technical drawings by training employees from field service department on graphic design tools.

Wrote, edited, and published high-quality content to share on the department's social media platforms, resulting in increased visibility and engagement.Led efforts to increase social media engagement with the community by creating compelling videos and graphics, resulting in increased engagement and community involvement.Collaborating with cross-functional programs to create and execute communication campaigns across various channels, including social media, email, and events.Produced over ten educational and inspirational videos to connect with the community virtually during the COVID-19 period.Created the County Animal Services monthly email newsletter, resulting in increased donations from the community.Consulted on and designed the 2020 and 2021 Agriculture Annual Crops Report for the Agriculture Department, resulting in numerous compliments from County Executives and officials in Washington, D.C.Developed visually striking graphics and public outreach materials supporting various programs, including the Clean Water Program, which led to a grant from the federal government.Continuously monitored and measured internet and social media outreach and communication across platforms, analyzing page insights to develop and implement improvements.Assisting in the planning and execution of events, such as public outreach, official visits, and shows.Conducting research and analyzing data to stay informed about government policies, regulations, and best practices in communication management.Key AchievementBeing recognized by County CEO Sylvia M. Gallegos & other executives for outstanding communication management and support provided to the organization.Quickly rose through the ranks from student intern to management aide due to exceptional performance and demonstrated proficiency in the field.

-Led the complete user interface and user experience redesign of the company’s website, while also building out the first prototype using GitHub and Figma for the first round of investment fundraising.-Work closely with the Marketing and Design teams to publish consumer-facing content that is correct, relevant, and current using Slack and Trello. -Ensure high-quality graphic standards and consistency-Developed the original brand assets from the ground up, including the color palette, iconography, digital assets, brand presentations, and print collateral for marketing use; ultimately helping grow the user base and paying subscribers.-Developed ideas and branding elements to address the target audience.

-Brainstormed, conceptualized, ideated, and delivered traditional print and digital assets including illustrations for blogs and websites.-Create and arrange layouts for workbooks.-Collaborated with team members to create motivation stickers and Instagram content to help fight against digital bullying.

Interacting and providing excellent customer service to customers, store vendors, and sales professionalsAnswering phones to handle customer requests and resolve issuesManaging records and transactions with customers using store software and programsClarifying customer’s questions and concerns and resolving complaintsBalances store cash total at the end of the shiftDocumenting and preparing end of shift financial reports, processing and recording financial transactions and managing the accounts payableCollecting and processing cash, credit, and debit card paymentsIssuing receipts and refunds; adjusting total balances for store discountsCoordinating scheduling and shift duties with my co-workersMaintaining adequate inventory of office, kitchen, and food suppliesCorresponding with manager and executives through email or written correspondence