Khanh Armstrong Email & Phone Number

Sterling, Va, Us

● Work directly under CTO to support multiple technology initiatives, proposals, and business development efforts● Lead cross-functional teams to develop and maintain corporate intellectual property, including knowledge repositories, reusable artifacts and templates, and reusable code / frameworks● Spearhead transformations and innovation projects by applying best practices for Agile, Product Management, and Human-Centered Design

Reston, Va

Product Management & Corporate IP:◆ Managed across the organization to enable the codification process of technical know-how into a robust knowledge repository ◆ Formed cross-functional teams (up to 30+ people) to research, design, and develop solutions for mission-oriented innovative projects and time-sensitive initiatives (i.e. POCs, prototypes)◆ Defined best practices for product management and ownership, user experience design, software development, and DevSecOps◆ Achieved 30x ROI over 2 years by impacting >$100M in winning bids and enhancing delivery practices for over 25 initiatives◆ Led the creation of playbooks consisting of 50+ plays, 500+ reusable software dev components ◆ Defined multi-level roadmaps (strategic, tactical, release- and team-specific) ◆ Coached product owners and managers across multiple programs◆ Oversaw product backlog creation & user story capture◆ Advised delivery programs to optimize SOPs and inject innovative practices◆ Designed hiring process and evaluation tactics for roles in Business Analysis, Product Management, UX, and Agile. ◆ Interviewed and evaluated candidates for technology, product, and CX leadership positions.Business Development:◆ Facilitated capture and proposal process for federal contracts◆ Coordinated strategic planning in alignment with overarching organizational objectives◆ Conducted market research across multiple subject matters to gather vital information to make data-informed decisions on win strategies and solutions◆ Headed dozens of technical challenges and coding ◆ Orchestrated the creation of oral and tech challenge playbooks◆ Crafted proposal materials for over a dozen proposals to win >$100M in contract awards◆ Executed 50+ sessions and hundreds of practices for presentation engagements (orals, pitches, demos)

Reston, Va

✔ Developed strategic and tactical roadmaps for large enterprise healthcare management systems with hundreds of thousands of users across all 53 states and territories✔ Coordinated global objectives and initiatives across 3 product lines and 9 Product Owners to overhaul a complex navigation design, cutting down the number of clicks to access critical functionalities by 50% and improving overall information architecture and UX✔ Collaborated closely with a large team of 40 people across multiple disciplines - User Experience Design, Engineering, Architecture, Database, and Security teams - to explore technical solutions and understand constraints✔ Demonstrated, supported, and coordinated with 30+ State-level system administrators and database developers to integrate the API product during the transition from legacy system to transformed web system over 3 months✔ Broke down high-level epics in support of program objectives to create hundreds of epics, features, and at times user stories to support development teams✔ Participated in quarterly review of risks and discussions on implementation plans, including business policies, cybersecurity, systems monitoring, system and data migration, and user communication, with internal and external stakeholders ✔ Monitored implementation of the training environment to ensure and maintain continuous security compliance and enable end-users to experience and evaluate the developed functionality and workflows✔ Coordinated discussions on security risks and impacts on technical design of APIs and data processing✔ Prioritized team and iteration backlog with engineers to balance between bugs, technical debt, and new feature development twice a week✔ Produced customer/end-user enablement materials, including onboarding guides, videos, and other supporting documentation✔ Reviewed Google Analytics and other user behavioral metrics to inform product teams of issues needing attention and future backlog development

As someone who deeply understood the intersection between Agile and UCD methods, I helped cultivate an understanding and integration of UCD processes into Agile workflows and enabled collaboration between researchers, designers, and engineers. I also performed UX research work as follows:✔ Created user research strategy and plan for Discovery research✔ Coordinated with business analysts, researchers, designers and developers across program✔ Planned research activities to gather data on site visits✔ Presented UCD strategy and works-in-progress at user conferences and site visits✔ Supported Product Management on feature identification, definition, estimation, and prioritization✔ Provided key inputs for creating the program product roadmap✔ Collaborated closely with designers and developers to design and implement product features✔ Analyzed team workflows and dependencies to improve bottlenecks✔ Performed interviews, contextual inquiries, usability testing✔ Drafted user flows, wireframes, and low-fidelity prototypes✔ Facilitated design thinking workshops and design studios✔ Conducted retrospectives and check-ins with researchers to identify improvement areas✔ Interviewed and onboarded user researchers, content strategy, and designers as the team grew

Professional Certificate, Innovation & Entrepreneurship

Completed 8 courses required for the program: ◆ Leading Innovation ◆ Scaling Excellence: How You Can Help Make It Happen ◆ The Power.

Bachelor Of Science, Commerce

Activities and Societies: ManiCURE for Muscular Dystrophy ( 2010-2012: Co-founder, Advisor), McIntire School of Commerce Fourth Year.

Certificate, User Centered Design

Commerce, It

4-month business exchange program in Barcelona, Spain.