Teegan Jansen Email & Phone Number

Boston, Massachusetts, United States

Led Operations and Customer Experience team responsible for retention of $11M in revenue. Responsible for establishing team goals and strategy, training and coaching, balancing workloads, documenting team processes, monitoring team KPIs, and identifying areas for improvementSite Lead managing relationships with vendors and property management, serving as a point of escalation for client communications and a thought partner to teams across the organizationDelivered 8-point NPS increase in first 6 months, putting location 22 points above industry standard Reduced team workload by 100 hours/wk by spearheading cross-functional project to optimize processes Managed project to identify pain points in supporting larger startup clients, pitching and implementing potential solutions for teams of 15+Served as Project Lead of DEIB Advisory Committee to shape Diversity, Equity, Inclusion, and Belonging OKRs, setting benchmarks for 5-year goals

Served as senior member of Operations team, coordinated complex projects across North American campuses including building renovations, equipment upgrades, vendor relationships, and client engagement as well as staff managementManaged revamp of client onboarding process, bringing together Sales and Operations teams to streamline communication and provide high touch support throughout the first 3 months of the member journey Saved $165k/year and prevented future overspending with no disruption to clients by organizing remote project team to audit phone services across US CentersRetained 90% of co-working clients during the height of the pandemic and successfully consolidated business space, ensuring continuity for clients and business Moderated panel discussion on the future of Art and Technology for 200+ guests at Venture Café Expanded newsletter audience to over 3000 readers and boosted open rate of newsletter by 58% through developing and implementing successful content strategy, copywriting and editingPartnered with the VP of North American Centers to upgrade CIC's hybrid meeting solutions across 9 US sites, crafting training guides and collecting feedback from staff and clientsManaged team’s part-time staff, coaching and preparing 80% of them for full time roles within the company

Team Scrum leader responsible for reviewing NPS results and campus-wide OKRs, setting team priorities and expectations, pushing community and space improvement projects forwardCoordinated 20+ moves/year with an average of 4 days' noticeLed CIC ArtWeek team, organizing events that brought in 1500+ guests per year

Greater Boston Area

Launched Barrington Coffee Roasting Company's second retail locationDesigned cafe's new Steampunk coffee program Managed inventory, payroll, hiring, training, and scheduling for a team of 8

Greater Boston Area

Member experience specialist focused on call center escalations regarding onboarding, billing, and traffic violations.Collaborated with Member Services Managers, local offices, Finance, Marketing, and other departments to identify trending pain points and develop updated SOPs.

Great Barrington, Massachusetts, United States

Great Barrington, Massachusetts, United States

Peer Advocate in the Student Life department, organizing monthly campus-wide events, mediating between students, mentoring new students as they adjusted to campus life, establishing communication between students and the school administration office. Receptionist for the Student Affairs office, taking calls and aiding with small projects as needed.Planned and executed orientation programming and monthly dorm meetings.

Bachelor'S Degree, Photography, Life Histories, Magna Cum Laude

Certificate, Graphic Design

Certificate, Documentary Photography