•Strategy development and process designing, define timelines and recommend solutions to improve profitability. •Establish verbal/written communication channels to collaborate with client, suppliers, program managers and other stakeholders for requirement gathering, uncovering underlying business objectives and information gaps. •Performed structured data analysis through data extraction, normalization, scrubbing, identifying defect trends often leading to insights generation and scalable recommendations. •Performed supplier sourcing including RFP handling, strategized pricing and contract negotiations through cost analysis, impact analysis and decision models. •Published on demand interactive tableau dashboards, savings, compliance reports catering to make informed decisions. •Oversaw process automation task to reduce manual error and save time resulting in enhancing the efficiency of the process.

Business graduate specializing in Marketing and Operations at Great lakes Institute of Management, Gurgaon.

•Worked on software enhancement and database management of an Anti-money laundering application for leading German Bank•Ensured Operational excellence in requirement gathering, process planning and scheduling the project deliverable as per client expectation following scrum methodologies in AGILE framework.•Performed functional and performance application testing in different production environments ensuring smooth business operations and reducing project delivery time by 20%

•Application Support for a leading Payments gateway, processing credit card transactions worth 150 Billion annually and enhance its customer experience through day to day operations management•Conducted Endurance/stress testing for the all the application enhancements in Dev/UAT environments and provided review to Development teams•Supervised team with 4 junior resources in the team, assisted project manager in resource and project management•Owned, managed and monitored the application data and Change management aspects coming from the clients. •Performed data backed root cause analysis to provide recommendations, assisted in planning, implementation and post implementation review meetings to ensure learnings are carried forward in subsequent development cycles. •Supervised automation of traditional data transfer process in line with process improvement objectives, improving efficiency through error reduction and process time reduction.•Inferred SOWs, created standard operating procedures and mentored juniors through various knowledge transfer sessions.