Hamid Khanjani Email & Phone Number

Irvine, Ca, Us

San Francisco, California, Us

Act as the primary point of contact for major clients, interacting with executive stakeholders and business units to ensure customer success throughout the entire lifecycle of vulnerability/risk management and firewall/network assurance platforms.Cultivate strong customer relationships by providing personalized technical guidance, service architecture consultation, support, and proactive solutions.Collaborate with sales and account executives to identify upselling and cross-selling opportunities based on customer needs and product value.Conduct regular check-ins and lead quarterly business reviews with customers to understand their pain points, translate business needs, and provide strategic solutions to optimize product usage and outcomes.Gather and analyze customer feedback, and advocate for product improvements.Maintain thorough documentation of customer interactions, issues, and resolutions to ensure seamless knowledge sharing within the team and across departments.

San Mateo, California, Us

Provided advanced technical support for enterprise security products, including Web Application Firewall (WAF), Data Risk Analytics (DRA), and Database Activity Monitoring (DAM).Served as a technical liaison between customers and internal teams (Engineering, R&D, Escalations), ensuring efficient issue resolution and timely communication.Collaborated with IT operations and architects to design and implement security solutions tailored to customer needs, helping to optimize performance and enhance security postures.Contributed to internal and external documentation, sharing best practices and technical insights with customers and the broader team.

Plano, Texas, Us

Provided expert-level technical support for the enterprise security stack on Linux and Windows Server platforms in the cloud and on-premises, ensuring timely resolution of customer issues within SLA.Conducted regular health checks and monitoring, demonstrating a proactive approach to maintaining customer environments and preventing potential security threats.Collaborated closely with customer IT and Cloud Operation teams, and internal stakeholders to configure and troubleshoot security applications, ensuring optimal performance and adherence to security best practices.Performed application migrations to cloud platforms (AWS, Azure, Google Cloud).

Shiraz, Fars, Ir

Founded and built one of the early cloud services companies, delivering pioneering solutions to a growing industry.Led the development of innovative, industry-first cloud services that focused on reliability, scalability, and customer satisfaction.Designed and implemented business strategies, from initial startup phase to scaling operations and expanding the customer base.Spearheaded initiatives to uphold the highest quality standards, implementing and auditing processes for ISO 9001 (Quality Management) and ISO 10004 (Customer Satisfaction), achieving a 99% customer satisfaction rate across 500k+ cases.Developed customer-centric service models, ensuring sustained client retention and business growth.

Associate’S Degree, Computer Systems Networking And Telecommunications

Bachelor'S Degree, Information Technology