Mark Khan Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

• Create/Update UAT plans and test cases for internal web platforms (Chorus) and mobile platforms (eWorksheet)
• Coordinate and organize testing environments in conjunction with other cross function teams.
• Lead QA testing projects and document QA requests and defects in MS Teams and Azure DevOps.
• Create and maintain an SOP library and Team Wiki.
• Run Automation/Selenium scripts to build test data.
• Post release notes to stakeholders

Orlando, Florida, United States

• Performed manual end-to-end testing of eClub enrollment on Digital and Mobile Platforms.
• Validated sales orders and payments data flow on back-end databases originating from the DASH system.
• Conducted QA testing on email subscriptions and triggering logic.
• Documented QA results in HP ALM, Jira and Azure DevOps.
• Ran test scripts for creating and validating test data.

Orlando, Florida Area

• Conducted manual testing on Web and Mobile platforms, Paper and Email communications to participants and menu selections on automated phone systems and Backend SQL Data Validation.
• Validated potential defects before migration to Production.
• Conducted debriefs on testing results to appropriate parties.
• Reported system defects to Lead Systems Analyst (LSA) via defect submission process and collaborated with LSA to mitigate participant damage/risk; ensured processing documentation was accurate and complete.
• Led testing efforts for web site updates, internal GUI system updates and mobile app updates. Validated backend data SQL.

Orlando, Florida Area

• Resolved complex participant issues including conducting research, analyzing plan provisions, and translating provisions into the ongoing processing environment by applying best practices in accordance with due dates.
• Performed manual calculations/processes that are not automated as necessary, requiring in-depth plan knowledge, analysis, and interpretation; created ad-hoc reports using SQL in support of client services delivery.
• Identified and recommended methodology for completing calculations by referencing guidelines and best practices; validated recommendations with management for final approval.
• Conducted system edit clean-up, including researching and determining reasons for errors and resolving errors which may include working directly with client or third-party vendor to obtain correct data/information.
• Recommended process improvements, in conjunction with Benefits Operations Manager, and train/coach team regarding participant issues, recurring edits, process delays, and quality problems.

Orlando, Florida Area

• Followed Software Development Life Cycle (SDLC) and Agile guidelines for analysis, implementation, testing, and ongoing maintenance to handle all aspects of Health & Welfare benefit administration (life insurance.
• Created and executed detailed test plans to verify accuracy of system specifications; wrote SQL queries against relational databases to ensure validity of data; research and debug system errors; analyze criteria for.
• Performed system testing, updating, and implementing enhancements of client web sites; prepared configuration notes and test plans for upgrades and rollouts.

Deland, Florida

• Led two-man team in training maneuvers on the Battery B 1-265th ADA (Avenger).
• Trained new Privates.

Bachelor'S Degree, Communication Arts

Project Management Training