As the Head of Onboard Retail North America at Retail inMotion, I oversee the onboard retail programs and technology for leading airlines in the region, with a focus on enhancing customer satisfaction and profitability. I have more than 30 years of industry experience, with diverse leadership skills and subject matter expertise in inflight service, onboard product, inflight catering, and crew management.I am passionate about developing and implementing innovative solutions that optimize the onboard retail experience for both passengers and airlines. I leverage my skills in process improvement, team building, project management, and business analysis to deliver high-quality results and exceed customer expectations. I also enjoy collaborating with cross-functional teams and external partners to drive continuous improvement and growth for our onboard retail business.