Design and drive planning activities with the primary objective of enabling leadership to make effective, analytically driven and strategic operating decisions to drive growth, including medium/long-term planning (strategic, operational and financial) focused on market opportunity sizing, product & capability & resourcingManage a high performing team. Partner with executive management on key business and operational activities. Develop strong collaborative partnerships with key… Show more Design and drive planning activities with the primary objective of enabling leadership to make effective, analytically driven and strategic operating decisions to drive growth, including medium/long-term planning (strategic, operational and financial) focused on market opportunity sizing, product & capability & resourcingManage a high performing team. Partner with executive management on key business and operational activities. Develop strong collaborative partnerships with key stakeholders and partners, including leading cross-functional task forces on major initiatives and represent the function in cross-functional teamsDrive operational reviews & lead business and revenue analysis to deliver impactful business insights to drive operational changes. Design and execute on standard cadence of operations (e.g., lead target setting, forecasting, revenue and operational KPI reviews) to inform management with actionable improvement opportunitiesExecute critical projects and initiatives with cross-functional teams across the organization. Support local implementation of global programs together in market Show less

Providing end-to-end Work Force Management Analytics to 30 AMEX offices in EMEA handling Business Travel volumeAnalyzing the Seasonality, customer behavior and business split factors to depict the volume trends for Short and Long term business planning purposesStudying the forecasting patterns and accordingly recommending intraday activities to ensure best service levelsInsights and advice to optimize Cost effective Schedules for the forthcoming week staffing requirements

Responsible to execute with speed and provide sales analytics to North India Citiphone telesales unit and help them achieve daily targetsInsights and advice to optimize by analyzing customer databases to increase probability of saleDesigned & implemented Sales Lead Management System between inbound & outbound teams, ensuring turn around to time & conversionExecuted initiatives like Performance Incentive Program and piloting of the automated DIALER calling concept for the sales team

Mentoring & developing a 20-member operations team to ensure compliance with SLA guidelines and customer satisfaction.Improving transaction quality via sample audit, Knowledge management & retention