Kurtis Haring, Ccsm, Psm Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Proven Agile Software-as-a-Service (SaaS) release manager with emphasis on success enablement and change management for product buying and licensing programs at a Fortune 100 tech company.* Drove strategic enablement of customer, partner, and seller communities by developing comprehensive change management plans and collateral as part of Licensing & Entitlements Transformation initiative* Performed current vs. future state change impact analysis on monthly software releases and… Show more Proven Agile Software-as-a-Service (SaaS) release manager with emphasis on success enablement and change management for product buying and licensing programs at a Fortune 100 tech company.* Drove strategic enablement of customer, partner, and seller communities by developing comprehensive change management plans and collateral as part of Licensing & Entitlements Transformation initiative* Performed current vs. future state change impact analysis on monthly software releases and socialized outcomes in persona-based “day in the life” style to key stakeholders across three regions (APJC, EMEAR, and Americas) through various channels and mediums, removing barriers to adoption and minimizing risk* Facilitated change activities for Enterprise Agreement True Forward buying program, enabling expansion opportunities within existing accounts and capability to capture additional recurring revenue * Conceptualized and delivered close to 40 custom collaterals in Q4FY21 including User Guides, Quick Reference Guides, Meeting-in-a-Box, and FAQ documents* Created content and co-produced keynote segment of Chief Data Officer for first-ever virtual conference; viewed by over 32K attendees and consistently scored as being "very informative" Show less

San Francisco, Ca

In 2014, I decided to take an extended career break to focus on some personal needs and goals. During this time, I became a student, project managed some home renovations, and did a little traveling.With the ultimate goal of returning to the workforce at some point, I recognized the importance of staying current on my professional skills and learning new ones to keep pace with the ever-changing technology landscape. To satisfy those needs and maintain focus on my goals, I've taken… Show more In 2014, I decided to take an extended career break to focus on some personal needs and goals. During this time, I became a student, project managed some home renovations, and did a little traveling.With the ultimate goal of returning to the workforce at some point, I recognized the importance of staying current on my professional skills and learning new ones to keep pace with the ever-changing technology landscape. To satisfy those needs and maintain focus on my goals, I've taken (and continue to take) courses in advanced computer networking, cybersecurity, cloud computing, and project management. Show less

San Francisco, Ca

As the first dedicated field deployment engineer for Alcatel-Lucent's scalable IPTV solution, I excelled in a role that wasn't clearly defined. I cultivated the position through strong connections with key stakeholders internally to collaborate and develop a roadmap of how field deployment activities should be conducted based on industry best practices. Within customer organizations, I leveraged my sales engineering skills to quickly establish trust and become their success advocate with… Show more As the first dedicated field deployment engineer for Alcatel-Lucent's scalable IPTV solution, I excelled in a role that wasn't clearly defined. I cultivated the position through strong connections with key stakeholders internally to collaborate and develop a roadmap of how field deployment activities should be conducted based on industry best practices. Within customer organizations, I leveraged my sales engineering skills to quickly establish trust and become their success advocate with effective and open lines of communication. I was trusted by my management team to staff the high-visibility customer sites where frequent senior-level interaction was necessary.* Championed customer success by establishing positive working relationships with key stakeholders within customer and vendor organizations at all levels, with notable customers including AT&T, Hawaiian Telecom, Oi Telecom Brazil, Scientific Atlanta (Cisco), T-Mobile, Telefónica, and Verizon* Served as the senior on-site professional services engineer and technical project manager for network deployment and commissioning projects in the Americas on key multimillion-dollar accounts* Key member of a cross-functional team developing phased deployment project plan to successfully deliver 28 new AT&T U-verse Triple Play (video, data, and voice) network builds and 24 network expansions on or ahead of schedule, enabling rapid growth to over 3M subscribers in only three years* Drove standardization; slashed upgrade-induced outage rate by over 80%; and boosted efficiency by developing, testing, and implementing technical Methods of Procedures (MOPs) for routine network installations, upgrades, and urgent break-fix resolutions Show less

Reston, Va

As the primary customer technical advocate at the Verizon Data Network Operations Center (DNOC), I provided post-sales support and technical guidance. I worked to establish trust and an approachable rapport with key customer stakeholders and senior management to provide the best customer experience possible. This included an open communication policy and real-time escalation path to resolve any sales or technical support concerns. I was the customer success liaison between Verizon and our… Show more As the primary customer technical advocate at the Verizon Data Network Operations Center (DNOC), I provided post-sales support and technical guidance. I worked to establish trust and an approachable rapport with key customer stakeholders and senior management to provide the best customer experience possible. This included an open communication policy and real-time escalation path to resolve any sales or technical support concerns. I was the customer success liaison between Verizon and our internal sales, marketing, and engineering teams. * Analyzed Verizon's ADSL broadband network performance metrics with the goal of improving overall availability rates; resulted in the increase of Mean Time Between Failure (MTBF) rate by over 55% and reduction of Mean Time to Repair (MTTR) rates by over 30%* Participated in quarterly business reviews preparing and presenting reports on technical success metrics and collaborated on growth strategies * Managed implementation of a Product Change Notice (PCN) program to ensure Verizon always had the most up to date hardware, software, and documentation on any product enhancements* Served as the technical project manager for a new customer interoperability lab installation for multi-vendor compatibility testing of xDSL equipment and services Show less

Certificate, Project Management Fundamentals

This certificate curriculum provides exposure to the fundamentals of project management using the PMI methodologies.

Certification - Advanced Cybersecurity (In-Progress), Computer Networking And Information Technology

Coursework in general education, networking, routing & switching, and cybersecurity.

Computer Systems Networking And Telecommunications

Cisco Networking Routing & Switching

Technical Diploma, Cyber/Electronic Operations And Warfare

Completed an intensive 36-week program in basic electronics, specialized electronic warfare threat analysis, and countermeasures. Served.