Manage end to end monthly and quarterly releases for a key group at fortune 100 client

Project planning & supporting Commerce initiatives throughout project lifecyclePrepare project timelines and delivery activitiesWork with multiple groups on requirement gathering/analysis (BRD/FSD)Business / Functional document reviews over calls and detailed impact assessments on downstream processesFacilitate meetings with project teams, business stakeholders, track leads/managersSolution Design Overview & Detailed DesignEngage in solution discussionsBusiness analysis on the As Is and To be state Manage risks and develop mitigation plansProvide detailed input to all major milestone checkpoints to managementPrep management on the Go/No Go decision making for steering committee meetings Stakeholder communicationsChange Management deliverablesUAT prep and execution support and defect/bug review and dispositionKIWA solution identification, creation, monitoring, and dispositionProcess documentation review and updatesTraining and Communication plan review and content assessmentPost go-live supportDaily Comms to stakeholders & senior management on release issues and normalization progressRelease Normalization

Financial ManagementEmployee EngagementService DeliveryPeople ManagementManpower planning, recruitment, performance appraisalStakeholder ManagementProcess Management

Operations ManagementSLA ManagementPeople ManagementClient RelationshipCustomer Experience