Kharla Chavez-Kendall Email & Phone Number

Empowering customers to manage their student loans by providing a superior customer experience.Provide accurate information regarding the financial aspects of student loans and the components that go with it, such as interest rates, credit reporting, and empower borrowers to understand their optionsMaintain and ensure integrity of data and sensitive information by updating information on customers accounts.Research to provide customer inquiries with resolutions in accordance with established laws, regulations and federal government policesCommit to easy to do business with philosophy by providing one call resolution, while regularly surpassing metrics. Interact with borrowers on their accounts, including inbound and outbound phone calls, and Perform other tasks related to resolving customer needs by displaying ownership and de-escalating calls

Houston, Texas, United States

Servicing and expanding company presence for key retail customersCommunicate effectively with store personnel and company teammates.Provide customer service by greeting and establishing a relationship with customers while informing them of new products and services in person or social media.Efficiently replenish store inventories on display tables and merchandise fresh plants from delivery racks to retail displays.Communicate in writing to complete adhoc paperwork and detailed reports regarding incidents, claims and/or discrepancies to management and leadership.Perform inventory counts weekly and enter data on company’s system.Water, prune and re-organize product; push and pull plant racks while frequently bending and lifting up to 50lbs.

Houston, Texas, United States

Provide one-on-one tutoring to pre-nursing and nursing students in general to advanced biology. • Build confidence in students by proving personalized instruction and making difficult concepts easy to understand.• Boost students’ success in biology courses by creating and delivering individualized curriculum.

Sacramento, California, United States

Led weekly Biology labs and lectures for General Education course.• Mentored university students by tutoring students individually during office hours, creating presentations, Quizlets, and assessments, and grading student work.• Collaborated with professors and fellow Graduate Teaching Assistants to provide a consistent curriculum.• Fostered a love of biology in students from a variety of academic fields by providing engaging lectures and meaningful assignments. • Promoted diversity and inclusion by ensuring every student had a voice in the classroom.

Sacramento, California, United States

Provided fishery management for several projects throughout state, including Flatwater Fishery Management project, Pacific Herring, and recreational fishing. Captured and stocked multiple reservoirs and lakes, conducted fish population surveys, and surveyed anglers.• Provided population management and environmental protection by collecting data each season to determine fish population, make projections, and set quotas for the following season. • Managed fisheries more efficiently and accurately by using data analysis to shape implementation of service for public and private fisheries.• Maintained survey results database and used R and Excel to analyze data.• Increased database accessibility to the public by instituting email newsletter campaign to inform licensed recreational fishers of information availability.• Educated diverse populations about department policies and procedures by organizing annual conventions, preparing presentations, recruiting speakers, and advertising the event to the public.

San Francisco Bay Area

Participated in a Federal Commission survey crew for ocean salmon. Recorded length and presence/absence of adipose fin to mark tagging from hatchery, and collected and organized biological samples. • Gathered data while participating in survey crews for ocean salmon and used R and Excel for data analysis.• Spearheaded project to organize large quantities of data by creating searchable database in Excel.• Enabled more efficient dissemination of data and analysis information by collaborating with fishery council and CEQA (California Environmental Quality Act) team.• Delivered policies and procedures to commercial fishers by organizing conferences for commercial fishers during the fishing season, as well as off-season.