Khawer Salahuddin Email & Phone Number

Dubai, United Arab Emirates

Umm Al Quwain, Uae

In this special role, reports directly to CEO and Chief Quality Officer. Provides advanced-level analysis and reports that support clinical and operational programs and activities within Patient Care Services; assists hospital management in establishing and maintaining departmental policies, procedures and programs to enhance efficiency and effectiveness. Works collaboratively with all levels of hospital employees to design and implement reports and high-level score cards to enhance departmental and overall hospital operations. Works independently to design and create databases, document data requirements and develop data reporting systems. Responsibilities include:• For CEO, manages short and long-term projects that require organization, thought leadership, research, analysis, planning, development, communication and/or coordination. Projects may include, but are not limited to, work in the areas of competitor analysis, bench marking, business planning, etc.• Responsible for the review, implementation, data collection, analysis and presentation of more than 100 Key Performance Indicators, across the hospital.• Supports operational and strategic decisions through the collection, analysis, interpretation of data and communication of information to key decision-makers.• Implements and maintains automated and integrated methodologies for data collection, retrieval presentation, analysis and interpretation.• Participates in process improvement teams and committees charged with improving systems and processes by offering analytic skills and knowledge of available data. • Provides user education of business intelligence applications and help ensure access to data with the goal of reduced reliance, over time, on technical specialists in order to obtain data.• Ensures all reported data and information are accurate, consistent, relevant and timely.• Creates reports, report templates, and analytic environments as is necessary to satisfy requirements.

United Arab Emirates

In conjunction with the other members of staff, to ensure that the strategic and business objectives as well as the values of the company are put into practice, and business growth through directing and managing business operations activities are delivered in accordance with the strategic objectives. To plan, direct and manage the performance of the company’s operations, as dictated by the overall strategy agreed by the company’s board, so as to maintain and develop business growth in accordance with the agreed business strategy. Key responsibilities include:• Improve the operational systems, processes and policies in support of company’s mission - specifically, support better management reporting, information flow and management, business process and organizational planning.• Institute scalable benchmarks to ensure goals are consistently being met in an effective and efficient manner in all business units.• Play a significant role in long-term planning, with the view to delivering operational excellence.• Ensure all business systems are fit for purpose.• Contribute to short and long-term organizational planning and strategy.• Develop an environment with systems and processes in place which will enable and encourage business opportunities.

Somerset, New Jersey

Led the company to find new opportunities, partnerships, alliances and joint ventures. Oversaw market analysis, monitoring of competitive activity and identification of customer needs. Provided leadership in the planning, designing, due diligence, and implementation of strategic objectives. Responsibilities included:• Planning and strategies for business development, target development for customers, marketing, contracting with private and government entities.• Development of markets, establishment the feasibility of business and program development. Development of business models and establishment of market trends to substantiate long-term prospects.• Strategic direction and delivery of professional service solutions that include but not limited to, project and program management, business analysis, technology consulting, IT assessments and user training/technical documentation development. • Implemented processes and systems that have exponentially increased the productivity of the company.• Successfully completed several high profile projects at Department of Health and Mental Hygiene, New York City, NJ Transit (New Jersey mass transit system), UMDNJ (Largest hospital in New Jersey), 1199SEIU (one of the largest unions in the world), Department of Environmental Conservation, New York, etc.• Developed and implemented a CRM to support the NY Department of Environmental Conservation.• Developed and implemented a CRM to support the leasing business of Technology Concepts Group, TCGi Capital.• Provided training to partners and clients on proprietary software systems and Microsoft Office products.

San Francisco Bay Area

Worked with a group of investors to form a startup in Silicon Valley, California. This was a true marriage between the high-tech and a traditional business. Being the first employee duties included but not limited to:•Over all revenues and funds management of the company•Complete Research & Development process of the innovative consumer products across the globe•Market research, market trends and focus studies of the identified products•Product positioning strategy•Development of market entry strategies for new geographies, based upon demographic details and vertical markets.•Product manufacturing in China and the management of the entire import/logistical process•Production of television infomercials and spots•Television media buying, media results analysis and management of the outsourced call centers•Management of the fulfillment process•Researched a range of available call center solutions and establish a cost effective in house call center. •Managed a group of programmers to enhance the existing database to convert into a fully functional e-CRM.

San Francisco Bay Area

Responsible for the Siebel CRM application implementation, enhancement, usage and reporting, for North America, Canada and LAT America.• Liaison between IT and Business• Worked closely with the global marketing team to launch marketing campaigns, setting up the criteria for the different types of sales leads, leads classification logic and territory assignments.• Worked with different sales teams to help manage their sales leads in the CRIM.• Provided metrics for marketing campaigns, sales leads, pipeline, partner programs and usage.• Documented CRM business processes for sales, marketing and IT along with the training manuals.• Provided training to sales and marketing teams.

San Francisco Bay Area

• Supervised and directed level II and escalation engineers, supporting a variety of products, ranging from layer II switching to high end routers, Communication Servers, LAN Telephony, Gateways, Internet Servers, Firewalls.• Responsible for outsourcing of all products, from the initial strategic outsource transition planning to the performance management of the outsourcing company. • Responsible for the forecasting and budgeting for the design centers and for the outsourcing company.• Responsible for Customer Satisfaction results for western operations (including the outsourcing company), increased results from 65% to 90%.• Managed Knowledge Base productivity and usage, increased productivity from 25% to 95%.• Worked with the Gartner Group (http://www.gartner.com/) to study the relative productivity of the response center.• Developed and introduced a scientific performance evaluation web based tool for monthly and yearly performance evaluation. Initiated a healthy competition to significantly increase the individual and team productivity.• Designed and Implemented variety of processes to improve performance and productivity of the response center, i.e. live call handling, electronic communication through the Intranet, Apropos System.• Developed, documented and published a range of processes for day to day operations.• Managed and enhanced 5500 sq. ft. lab replication facility for faster in house resolution of the complex customer issues. Reduced 40% escalations to design centers.• Introduced training programs for the professional growth of engineers at all levels, which helped reduced the attrition rate.• Worked as a liaison between the design centers and the technical support center for product enhancement.• Reduced cost by minimizing the case volume on the most common issues.

San Francisco Bay Area

•Responsible for all metrics for western operations, from ad-hoc reporting to the high level score cards for the vice president of customer service. •Used Crystal Report, Business Objects, Impromptu, Power Play and Aspect Call Director.•Built and maintained the largest and fully automated reporting web site in 3Com, using Impromptu and Power Play reporting tools.•Worked with the outside consultants for the company wide implementation of Business Objects, linked with Clarify database on the backend•A leading member of the team responsible for the installation of Apropos software with Meridian phone system, fully integrated with the Clarify database.•Conducted user training for the technical support engineers for Clarify, Apropos, and Aspect.

San Francisco Bay Area

•Provided technical support to all levels of enterprise customers during business hours and also on 24x7 rotations. Customers included Lockheed Martin, Wells Fargo Bank and many other high profile corporations.

Greater New York City Area

•Worked as a network consultant for several companies in New York City and New Jersey.

Master'S Degree, Electrical Engineering

Activities and Societies: International trading

Bachelor'S Degree, Electrical Engineering

Activities and Societies: Debates, teaching and Karate