Kayla Heelan Email & Phone Number

Waltham, Massachusetts, United States

Quincy, Ma

-Directly managed a team of 8-10 Client Services Fulfillment Specialist-Managed relations with sales managers and markets-Reported on fulfillment KPIs-Maintained a strong product knowledge within the digital advertising realm -Worked directly with other Team Managers and Operations Managers to improve process and workflow within Operations department -Managed Hiring and Onboarding for New Hires within team

Quincy, Ma

-Worked with anywhere from 10-20 active clients and performed same duties as previously in the Client Services Specialist position -Assisted Team Manager with overseeing day-to-day of a Client Services Fulfillment Specialist team of 8-10-Assisted Team and Operations Managers with development of a new Operations Team, being instrumental in process and training-Worked directly with Fulfillment and Team Managers assisting with on-boarding of new Client Services Specialists-Joined and Co-Lead a Strategic Committee within the company to better improve Client Experience

Quincy, Ma

-Acted as a liaison between Sales Team and Clients, working on fulfilling an array of digital marketing products, routing incoming support requests from clients to the appropriate department.-Supported the sales team with all incoming client product and advertising requests.-Communicated effectively with the client through all open support requests.-Collaborated and maintained internal relationships with sales team and external relationships with clients.-Gained knowledge and expertise of digital marketing products used to increase client's online presence - including but not limited to: Responsive website design, SEO, SEM, Email campaigns, Display and Retargeting advertising, Social Media.-Assisted in training new team members through shadowing programs.-Worked on various committees with team members to improve processes.

Marketed appetizers, desserts, and other add-ons to guests, adding value to their dining experience. Increased skill in working in busy environments.

Assisted with both Marketing and Administrative tasks which included but were not limited to: assisting with the creation and editing of proposals, social media tasks for both the company and clients, data entry, and market research. Magnetude works with start-ups in tech-oriented industries including software, online business, IT services, and digital media.

Assisted with account management, media and marketing research, and social media development and management. Worked directly with clients to fulfill day-to-day needs and cultivated relationships. Coordinated marketing activities for the agency including press releases, mailings, award entries, and blog writing.

Hofstra University

Was responsible for overseeing and coordinating all activities and events for the Advertising Club, including managing weekly on campus events.

Learned the customer relationship management program Salesforce, and conducted presentations and lessons on how to use it to executives and other staff members. Worked on Business Development initiatives for the company, which included many different aspects including writing press releases, working on advertising initiatives, and researching new leads and opportunities for the company.

Provided administrative assistance to the Assistant Director for Employer Relations; assisted in creating marketing ideas for information sessions, workshops, career fairs, and networking opportunities. Maintained mailing list database, research employer relationship opportunities essential to the Career Center, and assisted with logistics and various projects.

Bba, Marketing

Activities and Societies: Advertising Club

Education record