Kate Herrod Email & Phone Number

Townsville City, Qld, Au

Townsville, Queensland, Australia

Townsville, Queensland, Australia

Drive asset net profit by maximising all revenue opportunitiesManage operational and capital expenditure budgets.Ensure outgoings recovery in accordance with all leases.Maintain effective debtor control.Manage tenancy delivery process.Oversee capital work projects.Manage all property incidents / service calls through to resolution including urgent after hours incidents.Contribute to Facilities Management risk audits, actioning all requirements.Assist ongoing facilities management reporting as required.Build and maintain strong relationships with current customers, through delivery of outstanding service.Contribute to stakeholder relationship management initiatives.Build and maintain strong relationships with all key stakeholder groups.Develop strong relationships with all centre retailers, ensuring personal interaction occurs on a daily basis.Provide marketing support to retailers and roll out national marketing initiatives.Establish and maintain harmonious relationships with the local business community.Ensure adherence to Centre rules and regulations Build team capability through sharing knowledge and best practices.Guide team members in formulating their annual objectives and development plans.Provide regular performance feedback and coaching.Drive target reduction programs regarding energy, water

Townsville, Queensland, Australia

Ensure compliance with tenant leases, regulations, and management contractsEstablish and maintain strong and positive relationships with Clients, tenants, vendors & contractorsManage rental arrears, payment of expenditure and lease administrationComplete regular property inspections recommending maintenance/improvements; managing these to completionManage all preventative maintenance for property portfolioAnnual budget preparation and tenant outgoings reconciliationsReview and negotiate leases and service contractsAccounts receivable and payable including managing purchases orders and invoice approvalsLease administration and database management of all Tenants, Owners and VendorsPreparation of monthly Owner reports

Townsville, Queensland, Australia

Responsible for the delivery of SCA client expectations for the six neighbourhood centres (100+ tenants) managed by Knight Frank Townsville Pty Ltd in Region 1.Manage the commercial shopping centre portfolio under the Retail Shop Leases Act, Local Council Laws and SCA Property Group internal processes including managing lease options and expiries, tenant compliance, maintaining bank guarantees and securities and insurances. Liaise and engage with tenants communicating leasing requirements, asset operations, marketing plans, facility management and WHS laws and issues. Provide assistance and recommendations to SCA regarding leasing, budgets, tenancy coordination fitouts and tenants.Responsible for the accurate maintenance of tenant records and set up of tenant accounts, leases, and monthly invoicing in the Property Management System. Liaise with marketing personnel to deliver the annual marketing plan across all centres.Assist with Facilities ManagementCritical retailer and tenant dispute management and management of aged debtors

Townsville, Australia

Provide commercial support to the Commercial and greater Airport team; assisting the GM - Commercial with planning, programme management, systems compliance, change management, risk management, invoicing and payment, goods and services procurement, project communication and tenant database management.Assist customers with general queries, Parking Infringement information or transactions and troubleshoot customer online and drive up parking questions and issues. Manage the Commercial end of month processing and reporting including car park and concessionaires revenue turnover.Responsible for the management and compliance of Parking Infringement Notices at Townsville Airport as per legislation.Responsible for managing the Ground Transport Operators. Demonstrate leadership practices within the Administration team (promoting teamwork, encouraging consultation, communication, role modelling, continuous improvement, prioritising)Previously monitored direct reports’ performance and outcomes against agreed goals/targetsRecruited and trained new team members in the use of SharePoint system and polices and procedures Performance managed poor performance and/ or conduct of direct reports in accordance with HR policy.Managed Townsville Airport Petty Cash and assisted Chief Operating Officer with credit card expenses.Maintained Townsville Airport website and social media pages

Brisbane, Australia

Responsible for managing key service providers and evaluating and continuously improving learning and development systemsRespond to participant and customer learning and development queries.Manage nomination, enrolment and registration participantsBook travel, venues, catering, training & briefing sessions for the CD Specialists and Associates.Calendar and diary managementMaintenance of eRoomsManage internal Business Unit Customer relationships.Coordinate professional development and nationally recognised training.Liaise with and manage assessing Registered Training Organisation (RTO).Manage Training and Development budgetsAnalyse and implement improvement strategies, tools and processes.Launch and manage student 360 Survey report progressResponsible for responding to all participant training queries.

Brisbane, Australia

Provided HR services including Recruitment, Performance Management, Training and Safety.Facilitated nationally accredited and professional development training.Managed, trained and mentored the Training Administrator.Designed, implemented, maintained and coordinated annual national training schedule including management training, business development and individual training.Organised events including training, workshops, conferences, meetings.Coordinated event nomination, registration and staff travel and accommodation for events.Management and compliance of Registered Training Organisation (RTO).Developed and continuously improved RTO assessment tools, HR and Training processes and programs.Set up and maintained VETtrak database in line with RTO standards including DETA reporting.Liaised with government representatives on matters relating to the RTO and AQTF and audits.Liaised with and built positive and productive relationships with external facilitators, venues, printers, entertainment agencies, RTO's and training providers.Created and maintained learning resources including manuals, presentations and handouts.Prepared monthly and quarterly reporting and correspondenceManaged the purchase order process and payment of invoicesCompleted administrative tasks including minute taking and record managementDesigned and maintained intranet for Sandvik Mining and Construction Training Department

Brisbane, Australia

Millennium Arts Project, Brisbane International Airport Expansion ProjectResponsible for monthly payment process for all subcontractors, supplier and consultants.Managed responses to Subcontractors under the Building and Construction Industry Payments Act.Prepared and processed all purchase orders, variations and order amendmentsPrepared all subcontracts and Professional Service Agreements, monitored signing process, receipt, filing, close out to release of bank guarantees and cash retentions.Managed forecasts for the monthly cost report and managed budgetsAssisted in coordinating social events as Social Committee RepresentativeReconciled personal, AMEX and VISA expenses using iExpenses system.Minuted Project meetingsResponsible for all site archivingPrepared and compiled Project Review reports, tender submission documents and subcontracts.Facilitated internal training (Projectweb) sessions with staff and subcontractors.

Brisbane, Australia

Brisbane, Australia

Rockhampton, Australia