Kathy Gray Email & Phone Number

Huntsville, Al, Us

Huntsville, Alabama, United States

Scranton, Pennsylvania, United States

--Oversaw the meticulous maintenance of both electronic and hard copy records for the current student body.--Produced tailored reports in response to requests from diverse departments, catering to their specific informational needs.--Monitored the progression of graduation applications, as well as the attainment of walking status and successful completions of graduate programs.--Guaranteed alignment with regulatory standards and timely submission of requisite reports to the National Student Clearinghouse.--Managed the comprehensive lifecycle of diploma orders, verifications, and proofing, ensuring accuracy and efficiency throughout.

Troy, Alabama

--Provided guidance to students facing challenging academic or personal circumstances that might impede their progress towards degree completion.--Fostered synergy with faculty and senior management to facilitate the exchange of current information and deliberation on enhancement possibilities.--Devised standardized communication templates, adaptable to students' distinct needs or situations, to ensure efficient and timely responses.--Conducted meticulous audits of degrees to ascertain accuracy, identifying discrepancies and promptly submitting findings for rectification to the Records department.--Created personalized academic roadmaps for prospective students, detailing the application of their transfer or AP credits to prospective study programs.--Offered assistance to students, both within and beyond the online classroom environment using platforms such as Canvas.--Aided students in navigating the registration procedure, ensuring a seamless experience.--Engineered data templates within the CRM system to identify and engage with students who are at risk, facilitating their support and guiding their present and future enrollment decisions.

Tuscaloosa, Alabama Area

Guest Services--Orchestrated the allocation of housing assignments and pertinent details for ELI international students, Visiting Scholars, and Small Greek Groups.--Acted as a central point of coordination between the Residential Communities team and Custodial Services, ensuring the punctual turnover of spaces.--Upheld accuracy in the booking software system through regular updates, thereby guaranteeing precise and up-to-date information for all groups.Summer Operations--Implemented operational streamlining by integrating contracts, assignments, and invoicing processes through SharePoint for over 90 Summer Groups, encompassing Summer and Orientation Housing.--Spearheaded the introduction and updates of pivotal operational documents including the new Summer Operations Contract, Group Handbook, and Staff Handbook, spanning the years 2017 to 2019.--Orchestrated the organization and assessment of contracts, room assignments, and invoicing for the entirety of summer camps and conferences, leading to revenue generation totaling $1.2 million and accommodating 12,000 to 14,000 guests.--Directed the comprehensive training of all summer operations staff, encompassing customer service protocols, check-in and check-out procedures, and the day-to-day operational processes.--Crafted reports utilizing Qualtrics and administered double-blind surveys to gauge the efficacy and profitability of implemented process and service changes.--Strategically collaborated with internal partners and external suppliers providing maintenance, custodial, dining, and auxiliary services, optimizing the utilization of summer groups and building occupancy.--Developed and upheld a detailed conference calendar/schedule to facilitate transparent communication of building occupancy.--Ensured strict adherence to University policies and procedures, including Child Safety Policy and Harassment Policy, through direct interactions with conference groups and appropriate staff members.

Tuscaloosa, Alabama Area

Summer Operations--Orchestrated the formulation, organization, and evaluation of contracts, rooming assignments, and invoicing for all summer camps and conferences, resulting in revenue generation totaling $1.2 million and accommodating 12,000 to 14,000 guests.--Executed comprehensive training for all summer operations personnel, encompassing a broad range of competencies, from customer service excellence to meticulous check-in, check-out procedures, and the seamless orchestration of daily operations.--Engaged in strategic planning sessions and evaluation dialogues with conference group coordinators and sponsors to ensure the provision of exemplary services.--Strategically collaborated with key departments to optimize the utilization of summer groups and building resources.--Devised and meticulously maintained a dynamic conference calendar/schedule, serving as a vital tool to transparently communicate building occupancy and usage.--Demonstrated unwavering commitment to University policies and procedures, including the Child Safety Policy, Harassment Policy, and more.Access Management--Spearheaded the development and management of a crucial auditing and storage infrastructure to effectively oversee and safeguard a vast inventory of 8,500+ residential keys.--Oversaw the meticulous selection, training, and supervision of a team of 6-10 student staff members, responsible for the Lockout Desk operations.--Pioneered the design and implementation of an advanced workflow system, significantly enhancing the efficiency and precision of resident lockout assistance processes.--Devised comprehensive training materials, offering guidance to all staff members on the meticulous utilization, storage, and access protocols associated with master keys, individual room keys, and proximity lock devices.--Took charge of formulating and updating, departmental policies and protocols pertaining to the use, storage, and access of master keys and proximity locks/RFID key fobs.

Tuscaloosa, Alabama Area

--Contributed to the strategic planning and proficient management of an array of 15 distinct annual conferences and certificate programs.--Orchestrated and facilitated conference planning committee activities by meticulously attending planning meetings and proficiently preparing all necessary meeting materials.--Displayed commitment by consistently attending all planning committee meetings, contributing to the deliberations and decisions.--Maintained open and regular communication with the committee members, ensuring the smooth exchange of information and progress updates.--Skillfully composed content for the program brochures and print materials, ensuring its accuracy and alignment with marketing standards, and submitted the finalized content to the program manager.--Effortlessly generated and distributed vital documents such as contract letters, supplemental pay forms, instructor contracts, and other correspondence essential to program operations.--Provided valuable assistance to the program manager in the coordination of exhibitors and the seamless management of onsite program activities.--Proficiently managed the financial aspects of the program by ensuring timely payments to instructors and promptly settling program-associated bills.

Cottondale, Al

--Undertook comprehensive research initiatives, meticulously compiling data and crafting papers for executive consideration and subsequent presentation.--Diligently assessed incoming memos, submissions, and reports to ascertain their significance, strategically planning their distribution within the organization.-- Actively engaged in meetings to accurately record minutes, providing an essential contribution to the documentation of critical organizational discussions.--Demonstrated discerning judgment in greeting visitors, effectively evaluating the appropriateness of granting access to specific individuals based on their purpose.--Executed a spectrum of general office duties, including procurement of supplies, maintenance of records management database systems, and the execution of fundamental bookkeeping tasks.--Expertly handled the filing and retrieval of crucial corporate documents, records, and reports, ensuring organized and accessible information.--Proficiently managed incoming communication streams, which encompassed opening, sorting, and disseminating incoming correspondence, including faxes and email.--Skillfully managed phone calls, effectively routing calls to appropriate parties and adeptly taking messages when required.

Tuscaloosa, Alabama Area

--Delivered comprehensive training to staff members, encompassing food preparation, service, as well as sanitation and safety procedures.--Ensured the financial integrity of operations by meticulously compiling and reconciling cash receipts at the close of each day or shift.--Expertly executed diverse financial activities including the precise handling of cash and the meticulous preparation of deposits.--Expertly supervised and actively engaged in overseeing the cleanliness of both the kitchen and dining areas, upholding the highest standards of hygiene.--Proficiently estimated the requisite quantities of ingredients and supplies necessary for the preparation of recipes, ensuring seamless operations.--Skillfully addressed and resolved customer complaints related to food service, prioritizing customer satisfaction.--Demonstrated strategic procurement expertise by efficiently purchasing the necessary supplies and equipment essential for ensuring the delivery of services at the highest quality and within established timelines.

Tuscaloosa, Alabama Area

--Diligently assessed guest rooms, public areas, and grounds for meticulous cleanliness and impeccable appearance, ensuring that the highest standards were maintained.--Proficiently addressed inquiries regarding hotel policies and services, skillfully resolving occupants' concerns to guarantee optimal guest experiences.--Assiduously observed the revenue dynamics of the hotel, analyzing financial trends to facilitate informed decision-making.--Expertly facilitated staff training programs while vigilantly monitoring employee performance, ensuring operational efficiency and strict adherence to facility policies and protocols.--Seamlessly coordinated the intricate front-office activities and schedules of the hotel, managing the flow of operations with precision.--Actively participated in financial activities such as setting room rates, devising budgets, and allocating funds to various departments, contributing to strategic financial planning.--Proficiently managed financial transactions, skillfully collecting payments and meticulously recording pertinent data related to funds and expenditures.--As well as duties listed below for "Events Coordinator" and "Guest Services Manager"

Tuscaloosa, Alabama Area

--Held comprehensive responsibility for the seamless operation of the Front Desk, encompassing key functions such as Reservations, Cashiering, and Front Line Sales.--Maintained the highest standards of service and guest satisfaction by meticulously ensuring that all policies and procedures were meticulously followed.--Led the charge in staff supervision and training, shaping the Front Desk team to consistently deliver exceptional guest experiences and uphold service excellence.--Skillfully managed both guest complaints and positive feedback, consistently striving to address concerns while acknowledging and appreciating compliments.--As well as duties listed below for "Events Coordinator"

Tuscaloosa, Alabama Area

--Strategically devised event agendas and services by engaging in detailed consultations with customers, meticulously outlining the scope and format of events, establishing budgets, and consistently reviewing the progression of events.--Expertly engaged customers in consultations to discern and define their event objectives and specific requirements, ensuring a clear understanding of their vision.--Meticulously reviewed event bills to ensure precision and consistency, subsequently granting approval for payment in adherence to financial protocols.--Employed discerning judgment to evaluate and select food and event service providers in accordance with stringent customer requirements, thereby enhancing the overall quality of the events.

Tuscaloosa, Alabama Area

The University Of Alabama

--Planned and develop programs, agendas, budgets, and services--Coordinated services for events such as transportation, catering, facilities, and printing--Monitored event activities to ensure compliance with regulations, satisfaction of participants, and resolve any problems that arise

The University Of Alabama

--Supervised fellow classmates and assigned specific duties--Consulted with committee chairs to determine objectives and requirements for events--Met with professors to plan the scope and format of events and review event progress

Tuscaloosa, Alabama Area

Bryant-Denny Stadium, Tuscaloosa, Al

--Monitored patrons’ facility to ensure that rules and regulations were followed --Answered patron inquiries about availability, policies, and procedures of facility --Referred patron problems or complaints to supervisors

Tuscaloosa, Alabama Area

--Developed and coordinated educational programs for residents--Mediated interpersonal problems between residents--Enforced rules and regulations to ensure smooth and orderly operation of dormitory programs

Master Of Science - Ms, Strategic Communication, 4.0

Bachelor Of Science, Restaurant And Hospitality Management, Graduated Senior

Activities and Societies: Sigma Alpha Lambda Honors Society, Phi Eta Sigma Honors Society, Eta Sigma Delta Honors SocietyPresident.