Kelley Mccoy Email & Phone Number

• Demonstrate exceptional communication skills and customer service by facilitating and managing all incoming new patient referrals, ensuring timely and efficient processing and communication with the clinical team, and providing patients with accurate and timely information about the practice's services and scheduling appointments.• Collaborate with the clinical team to develop and implement new policies and guidelines, ensuring compliance with regulatory requirements and best practices in the industry.• Build strategic plans and initiatives to capitalize on identified growth opportunities, such as targeted marketing campaigns, new service offerings, and partnerships with other healthcare providers.• Lead the recruitment process for new hires, including sourcing, interviewing, and selecting candidates who met the practice's standards for competence and professionalism.• Developed and implemented comprehensive employee training programs to ensure that all staff members are equipped with the necessary knowledge and skills to perform their duties effectively.• Create and manage the practice's financial plans, including budgets, revenue projections, and expense management, while also conducting regular audits and reviews to identify areas for improvement and develop action plans to address any issues or deficiencies.• Manage all aspects of the practice's financial operations, including billing, coding, collections, and reimbursement, ensuring accurate and compliant billing and coding activities in collaboration with payers and insurers to resolve any billing or reimbursement issues and ensure timely and accurate payment for services rendered.• High level proficiency in using electronic medical records (EMR), billing, scheduling, and payroll software to maintain accurate and up-to-date patient records, treatment plans, progress notes, and other clinical data.

Assist clients in developing and implementing individual recovery plans.Ensure appropriate referrals and linkages are made to other parts of the mental health system and other community resources, including clinical, vocational, psychosocial, educational and natural supports. Provide advocacy as appropriate.Assist all Program clients in the areas of health and safety and in the acquisition of independent living skills, including personal hygiene, meal planning, cooking, cleaning and money management.Provide rehab interventions as directed by resident recovery plan, including facilitating rehab groups.Provide transportation.Assist clients in the scheduling of personal appointments. May accompany clients to appointments.Read and write in communication logs, progress notes, and other departmental communication tools to ensure understanding and adherence to changes in client’s recovery plans and/or client/program’s needs or concerns.Provide crisis assessment and intervention, utilizing clinical and emergency back up as indicated. Communicate client needs with hospital emergency rooms and emergency personnel.

Henderson, Nevada, United States

Solely responsible for the creation and backdating into Quickbooks of a year’s worth of financial records across seven LLCs and one non-profit foundationManaged bookkeeping operations across companies, created and maintained Accounts Payable and Accounts Receivable processes and recordsWorked closely with outside corporate accounting team to ensure the accuracy and reporting of tax and accounting records including end of year 1099 fillings across seven companies and owner’s personal tax returnsPerformed a full audit of existing insurance policies and negotiated changes and expansion of coverage for property and casualty policies, obtained quotes for a newly formed employer provided healthcare programCreated and managed the Human Resources for the companies including drafting the employee handbook, setting up and running payroll, filing all applicable business and employee paperworkPlayed an integral role in identifying and assessing non-profit grant recipients, including financial analysis and site visits used in the assessment of eligibility and cultural fit

Las Vegas, Nevada

Responsible for the day-to-day account management for complex client accounts. Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients. Primarily focused on delivering exceptional service to all clients within book. Solves common issues and identifies client concerns/opportunities and drives solutions with limited guidance.Essential Duties & Responsibilities:• Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common AM challenges (e.g., banking, reports, etc.) providing leverage to his/her manager.• Develops client trust and confidence.• Renews own accounts with limited assistance.• Organizes and leads effective group meetings on behalf of client(claims reviews).• Facilitates discussions effectively, selling value of Gallagher services.• Perceived as critical link between client, management and claims operations.• Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics.• Obtains data through internal tools and manipulates to identify trends and meaningful information for clients.• Executes and presents analysis results proficiently.• Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.• Stays current on company and industry developments.

Henderson, Nv

Maintain office services including controlling correspondence and managing schedules for senior management and sub-contractors to insure timely and orderly completion of projectsDesign and organize office operations and procedures including filing systems, financial records, contracts and supply requisitionsDevelop and sustain clear and consistent communication with clients to provide clear expectations and assure project success from project conception to completionDraft detailed and accurate project proposals for client presentationCreation of marketing and social media presence to expand the reach of the company

San Francisco Bay Area

Evaluate and design risk transfer solutions that address financial and professional exposures, including Directors & Officers Liability, Employment Practices Liability, Fiduciary Liability, Crime and Professional Errors & Omissions including Cyber Liability, Managed Care, Architects and Engineers and related products Communicate clients’ risk management philosophy and service instructions to insurers, identifying opportunities to improve program effectiveness and compliance, and designing and implementing insurance programs. Advise a variety of publicly-traded U.S. and multinational companies as well as large private health care companies that have D&O insurance programs supported in the United States, Europe, and Bermuda marketplaces.Member of the Healthcare Practices team and mentored by the West Zone Healthcare Practice Leader. My focus is on the continuing changes brought by healthcare reform, the challenging California Employment Practices Liability market and the influx of cyber breach claims and exposures that are unique to healthcare entities.

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

Buenos Aires, Argentina

Bachelor Of Science In Commerce, Finance And International Business

Activities and Societies: Alpha Kappa Psi, President Gay and Alliance, ACE Program

Paralegal Certificate