Khoa Duong Email and Phone Number

• Head of quality and training coordinator in Zone/Induction Annealing, Bending, Forming, and Eddy Current department in high precision micro-manufacturing environment• Directly supervised team of 14, indirectly coordinated team of 36 in other departments• Accurately read parts blue print drawings to determine requirements• Revise or create manufacturing and quality control plans (MCP & QCP)• Assist with preparations and conducting AS9100/ISO-9001, NADCAP, and customer audits• Project Management during NCR, DMR, and Root Cause and Corrective Action (RCCA) investigations and Process Capability Analysis and Validation to prevent recurrence for LEAN zero-defect manufacturing processes• Create and institute departmental and company-wide written training instructions in QMS, practical methods, and evaluation processes to improve company process fundamentals, consistency, and level of quality• Investigate and implement new production inspection methods to drastically improve production efficiency while improving quality• Effectively communicate quality issues, department needs, production status, and project updates including daily updates to management and creation of detailed project reports• Maintain communication internally between departments and externally with customers to improve coordination, understanding, and issue resolution• Conduct final reviews of shipments for priority customer for accuracy and completeness• Improved personnel interviews to better gauge applicant suitability and reduce turnover• Proficient with Microsoft Word, Excel, Powerpoint, Outlook, and Visio• Micro-indentation hardness testing with Beuhler VH3300 and Wilson-Tukon equipment• Dimensional measurements with hand micrometer, tool maker scope, OGP, RCG, surface profiler, TESA, and Keyence LM• New production First Article processing, review, and approvals

• Utilizing tools such as REDARS, FASTR, My Boeing Fleet, BCS, BAaRT, and DCCS to author AMM and FIM procedures• Use technical authoring platform eMOD and 3D programs CATIA V5 Suite, IVT, and ENOVIA• Actively involved in all stages of maintenance procedure update process from background research and authoring to quality checks and full revision review and release• Develop last minute solutions and present them to management and customers to obtain support and buy-in• Pick up new knowledge quickly enables flexibility to adjust to changing roles and demands• Communicate effectively and efficiently between different departments to obtain information and find solutions• Develop, maintain, and utilize relations with personnel from different areas to ensure flow of information and data• Research background information, organize data, create work package, and provide guidance to ensure first pass quality• Prioritize accuracy, quality, and speed by taking personal responsibility to fix issues and get product delivered• Report technical issues and work with teams to find solutions in a timely manner• Improve process efficiency by directly interacting with experienced personnel and relaying personal experience and knowledge to other teammates

• Managing a multi-generational team of 12-25 student employees and 15 career employees• Optimizing shift schedules and team members to maintain efficient operations• Assisting General Manager with projects ex. research to develop Marketing Manager position• Striving to exceed customer expectations while thoroughly addressing requests and concerns• Balancing operational needs of dining facility and overall dining program requirements• Serving as a primary example of employee qualities while mentoring student employees

• Utilizing public speaking skills while conducting orientation, cashier, and culinary trainings• Creating, streamlining, and maintaining training programs, documents, and tracking/audit systems to verify progression of approximately 700 student employees• Developing new solutions for increasing communication and personal accountability while improving hiring methodology, scheduling, training, and issue resolution process for student employees

Worked as part of a large and diverse multi-level team to maintain facility operationsGained extensive job knowledge of the facility in a relatively periodEffectively utilize both independent and team efforts efficientlyResolve customers' concerns or questionsTake on leadership roles due to dependability and task-orientation

• Disproving long-standing assumptions to increase product quality and performance• Standardize and record techniques to accurately measure 14 different dimensions including creation of instructional video• Plan and conduct laboratory experiments to improve design, quality, and manufacturing • Conduct weekly meetings with leadership to update progress, findings, and recommendations

Developed independent work ethic as well as team member skillsServed as the main customer service representativeDepended upon to help maintain regular operations and coordinate employeesManagerial duties such as cash handling and verification and inventory monitoring