Khoa Ngo Email & Phone Number

Seattle, Washington

Seattle, Wa

Seattle, Washington

Lynnwood, Wa

Lynnwood, Wa

Seattle, Wa

• Collaborated in cross-functional teams to develop a framework for identifying user stages and life cycles.• Performed cohort analysis to identify and evaluate user trends to provide insight for strategy development.• Leveraged databases and Business Intelligence tools to assist upper management in strategic decision making by gathering and analyzing large amounts of data.

Lynnwood, Wa

• Organized and promoted fundraiser events; raising upwards of $1000 per event.• Managed concession stand and consistently increased sales volume by 5%.• Mediated disputes between young club members with supportive communication technique.• Communicated effectively with children, players, parents and coaches to ensure a positive atmosphere. • Assisted the Athletic Director in setting up for sporting events such as practices and games.

Lynnwood, Wa

• Achieved team sales goals by encouraging and mentoring coworkers on techniques while exceeding personal sales goal by 210% within the first month.• Maintained an orderly and safe stockroom to ensure an efficient work process for team members; exceeding company’s average processing and storage rates by 33%.• Developed innovative solutions to improve store functionality.• Integrated a customer shopping experience by educating customers about Vans' heritage, team athletes, and current products, which resulted in an increase in customer feedback surveys.• Operated the registers with precision; cash amount on hand always corresponded with reports.• Assisted the Visual Aid team with floor sets, and window decor.

Associate Of Arts (A.A.), Business Administration And Management, General

Bachelor Of Arts (B.A.), Management Information Systems And Services

Activities and Societies: Business Information Technology Society (BITS) Operations & Supply Chain Management Club (OPS Club)