Daniel Elie Khoury Email & Phone Number

Montreal, Qc, Ca

As Chief of Staff and Senior Strategy Manager for the TELUS Health Data Office, I am at the forefront of driving strategic initiatives that are crucial to the innovation and operational success of our healthcare endeavors. My responsibilities encompass steering the executive team towards effective decision-making, aligning strategic projects with the broader organizational vision, and spearheading cross-functional teams to achieve significant outcomes. My role as a trusted advisor involves delivering deep analyses and formulating recommendations that are pivotal in optimizing our performance and growth trajectory. I am dedicated to cultivating a collaborative culture and fostering continuous improvement, all while navigating the intricate landscape of the healthcare industry.

Montreal, Quebec, Canada

Executive Strategy: Synthesized abstract and complex disruptions, opportunities, and business releases for Senior Executives/Leaders, leveraging a comprehensive understanding of the intricate business landscape. Developed strategies with a broad line of sight to over $3 billion of annual business both in Canada and around the world, focusing on simplifying, automating, and generating insightful data to drive informed decision-making and enhance overall operational efficiency.Operational Strategy : Led initiatives to reduce dependency on legacy systems, orchestrated a successful team restructuring strategy aligning with business objectives to enhance overall efficiency and cooperation. Additionally, managed complex programs, resulting in millions of dollars in annual savings. Finally, as a Google leader, I provided support to thousands of team members in their collaboration journey.Technology Strategy: Executed a Collaboration Program, overseeing the seamless integration of Google and Slack for a cohort of 1200 team members worldwide. Operated within a merger and acquisition framework, actively engaging with stakeholders from diverse global businesses. Additionally, established and maintained relationships with technology vendors as part of ongoing responsibilities.

Montreal, Canada Area

In the realm of Business Process & Implementation, I specialize in bringing forth and executing complex solutions aimed at optimizing operations, increasing the brand's likelihood to recommend, and generating/retaining revenue while strategically reducing costs. My expertise extends to Procurement, where I facilitate procurement processes and negotiate contracts of high risk, impact, and complexity. Additionally, in Vendor Management, I excel at overseeing relationships to ensure the realization of financial targets, all while optimizing spend, and meticulously measuring supplier performance to guarantee compliance with contractual commitments.

Montreal, Canada Area

Leading a national team of 50 members, encompassing Contact Center readiness primes, Resource Planners, Frontline Management, and Frontline agents within Project Management. I actively identify innovation-driven opportunities, presenting projects and initiatives aimed at optimizing operations, boosting the brand's likelihood to recommend, and strategically generating/retaining revenue while minimizing costs. My role emphasizes aligning the projects with the business's strategic goals and fostering correlations between the intended outcomes and overarching business needs. Furthermore, I specialize in the establishment and refinement of processes, pinpointing affected business sectors and stakeholders to bolster the organization's initiatives and fortify overall process efficiency.

Montreal, Canada Area

The LEAD program, designed to cultivate leaders embodying a robust commitment to our corporate, social, and economic values, along with a fervor for coaching and developing others, has been instrumental in my professional journey. During this period, I successfully managed a team of front-line agents, achieving record-breaking results. Additionally, I spearheaded the creation of a tool that significantly reduced customer and agent effort, now globally adopted across the organization. Engaging in international development, I conducted on-site skill training in Guatemala for international leaders and agents, contributing to the establishment of a department in their respective local offices.

Montreal, Canada Area

TELUS, a prominent national telecommunications company in Canada, offers a comprehensive array of telecommunications products and services encompassing internet access, voice communication, entertainment, healthcare, video services, and mobility solutions. In the capacity of retention specialists, our team assumes responsibility for account negotiations, business exceptions, and churn risk management pertaining to nationwide accounts.