Senior Information Technology Analyst specializing in Windows & Windows Server OS administration and automation, technical and applications support, storage, virtual server administration, networking, new technologies, audio-visual solutions, and video production. Innovative Level 4 support to thousands of users across numerous facilities, earning a solid reputation for productivity, complex problem resolution, diagnostic skills, and professionalism. Effective communicator able to explain complex concepts and ideas to non-technical individuals. Recognized as an effective and motivational team player with a consistent track record in delivering process improvements, increased customer satisfaction and developing strong cross-functional relationships. Valued member of construction project teams offering IT voice and expertise. Expert in audio-visual systems in corporate environments and video production for internal industrial communications.