Khuda Buksh Email & Phone Number

Pakistan

I am a highly skilled and experienced customer service representative with a proven track record of providing excellent customer service, resolving customer issues, and building relationships with customers in the shipping industry. I have last 6+ years at Hapag-Lloyd AG.In my Current Responsibilities in Hapag Llyod.* Provide customer service for import customers in person at the counter, over the phone, and through email.* Provide EDOs and re-validates EDOs after… Show more I am a highly skilled and experienced customer service representative with a proven track record of providing excellent customer service, resolving customer issues, and building relationships with customers in the shipping industry. I have last 6+ years at Hapag-Lloyd AG.In my Current Responsibilities in Hapag Llyod.* Provide customer service for import customers in person at the counter, over the phone, and through email.* Provide EDOs and re-validates EDOs after collection relevant charges.* Coordinate with customers to collect detention charges and advise empty depots to accept empty containers.* Coordinate with terminals for import-related issues.* Work to recover current outstanding charges using SAP System.* Work in Import GOFU & Long Standing containers.Accomplishments:* Consistently exceeded customer satisfaction goals by 60%.* Successfully resolved 90% of customer issues within 24 hours. Show less

Karachi

Import Documentation and Import Customer Service.

Import Documentation and Import Customer Service.