Participate in strategy meetings with our partners to streamline solution offering Provide responses for RFPs and Technical proposalsConduct Demos and ensure that demo projects are of high standard and in-line with the RFPKeeping up to date with the new technologies and applicationsTechnical and architectural leadership in proposing, creating and improving solution designEffective communication, conducting customer meetings, agent / supervisor trainings, pre-sales demos… Show more Participate in strategy meetings with our partners to streamline solution offering Provide responses for RFPs and Technical proposalsConduct Demos and ensure that demo projects are of high standard and in-line with the RFPKeeping up to date with the new technologies and applicationsTechnical and architectural leadership in proposing, creating and improving solution designEffective communication, conducting customer meetings, agent / supervisor trainings, pre-sales demos etc.Provide product knowledge to support and sales teamApply to different service management frameworks ITIL V4, ISO 20000; Information security management ISO 27001 and project management framework PMBOKTake complete ownership of the assigned projects and working independently, requiring no supervisionDocument scope of work document, use-case, call flow, UML diagrams etc.Take ownership of entire SDLC activities of assigned projects from requirement initiation to go-live / maintenance and supportWork with different technologies and platforms as per the project requirementDeep dive into technical details, understand customer business and technical requirements and propose solution that is well aligned Work with project management team to provide inputs for Project Management Plan Show less

Responsible for Software Development Life Cycle (SDLC) activities and providing technical and architectural leadership in creating and improving the solution design.Provide expert consultation on Genesys Cloud and Genesys Engage contact center solutionsProvide training to customer for Genesys Contact CenterMaintain excellent communication with all stake holders throughout the project Document customer requirement as Statement of work, Functional Specification Document, Change… Show more Responsible for Software Development Life Cycle (SDLC) activities and providing technical and architectural leadership in creating and improving the solution design.Provide expert consultation on Genesys Cloud and Genesys Engage contact center solutionsProvide training to customer for Genesys Contact CenterMaintain excellent communication with all stake holders throughout the project Document customer requirement as Statement of work, Functional Specification Document, Change Requests, Test Cases document etc.Liaise with technical teams and stakeholders to finalize architecture design Show less

Cloud ComputingWorked on setting a grid computing solution to harness large amount of data to facilitate real-time decission makingPlatform, tools and technologies: Cassandra, Grid Computing platformResearch: Hadoop, Map-ReduceTeradata Agent Desktop (TAD)Designed and developed Teradata Agent Desktop (TAD) This product increased agent productivity and reduced talk time per call. Platform, tools and technologies: MS Visio, C#, WPF, ASP.Net, AJAX, Web parts, IIS, MS SQL… Show more Cloud ComputingWorked on setting a grid computing solution to harness large amount of data to facilitate real-time decission makingPlatform, tools and technologies: Cassandra, Grid Computing platformResearch: Hadoop, Map-ReduceTeradata Agent Desktop (TAD)Designed and developed Teradata Agent Desktop (TAD) This product increased agent productivity and reduced talk time per call. Platform, tools and technologies: MS Visio, C#, WPF, ASP.Net, AJAX, Web parts, IIS, MS SQL SERVER, Web Services, SIPInteractive Voice Response (IVR) IVR solution is an integral part of the solution offering by Teradata to its clients. My responsibilities cover entire SDLC activities for this solution offering. Most notably it involves understanding customer requirements, development of dynamic call flows and integration with host systems. IVR solution has a drag and drop interface in the suite. Using drag and drop interface client can easily add menus, change hierarchy of call flow and add promptsPlatform, tools and technologies: JSP Servlets, VXML, GENESYS VOICE PLATFORM, APACHE TOMCAT, VAR, SSL, MS SQL SERVER, Socket Programming Complaint Management System (CMS)This is another product that Teradata offers as part of contact center solution offering. This product has very powerful yet very simple and easy to use engine for modeling business process. My role for this product is to propose product renewal road-map, technology selection and incorporate change requests for current clients.GENESYS: Valuable exposure to GENESYS, which is an Enterprise Level software-only Product. GENESYS offers high degree of interoperability with solution offering of other contact center vendors. Having hands-on working experience on enterprise class and globally recognized software only solution, has contributed very well to my experience and knowledge. Show less

Successful Development and deployment of ATM application – Electronic Journaling and Snap file management (PERTO ATM machines)Application synchronizer: Synchronizes the way in which Cisco Soft phone and other in-house built application start and gracefully end at the client (agent) endSCCP (CISCO proprietary protocol) based Call Recording Suite: This contains a bunch of windows applications including client and server applications and a web applicationSCCP packet sniffer: Sniffs… Show more Successful Development and deployment of ATM application – Electronic Journaling and Snap file management (PERTO ATM machines)Application synchronizer: Synchronizes the way in which Cisco Soft phone and other in-house built application start and gracefully end at the client (agent) endSCCP (CISCO proprietary protocol) based Call Recording Suite: This contains a bunch of windows applications including client and server applications and a web applicationSCCP packet sniffer: Sniffs Skinny packets and controls the call recording processRTP packet sniffer: Sniffs RTP packets and records the callo Real-time streaming of Live callso Interface for listening to pre-recorded callsCRM and Web Developmento IPArVox Web Application for Pakistan Tobacco Company and Pfizer o Chevron CRM application o Callmate CRM Application Show less

Content Distribution Network: Live Channel Tracking for Content Distribution Network an Electronic Education System a product for US