Khurram Ejaz Email & Phone Number

Abu Dhabi, United Arab Emirates

• Sustain / Increase market share through existing and new migrated accounts • Manage Costs through Smart planning and negotiation to achieve low average incentive rates therefore increase profitability of the company.•Monitor, prepare Business Case to manage existing and new prospect accounts as required.•Organize, plan, and execute to achieve sales and marketing objectives.• Accountable for targeting of suspects, prospects and customers and liaising with other departments.

Abu Dhabi

Worked for Hala Travel Management (HTM) Etihad Aviation Group Travel Management Company.

Abu Dhabi

•Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries.•Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. Applies discount programs appropriately.•Moves market share for Hala Travel preferred suppliers.•Maintains and promotes professional and courteous client relations.•Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately.•Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included.•Responsible to build airline reservation system profiles for use with a specific group of travelers.•Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control.•Ensures optimum customer service through effective use of phone systems and positive telephone service techniques.•Responsible for daily financial reporting and accounting for ticket sales

Abu Dhabi

•Arrange all travel reservations for Abu Dhabi Polymers Co. Ltd (Borouge) and overseas personnel, Borealis personnel and visitors. Arrange for transportation to/from airport .•Arrange all hotels booking for meetings, training, workshops and initial mobilization.•Manage travel Insurance.•Prepares monthly sales report.•Issues LPO to hotels and for Abu Dhabi Polymers (Borouge).•Coordinating with other departments for smooth functioning of travel department. •Maintaining appropriate records for finance and auditing purpose for Abu Dhabi Polymers Pvt. Ltd. (Borouge).

Karāchi, Sindh, Pakistan

Computing ticket costs, using schedules, rate books of passenger fares, baggage allowances and excessive baggage rates, activities, and other information of interest. Streamlining the ticketing process, preparing itinerary, corresponding with clients/ agents, coordinating travel requests of corporate client, issuance of tickets, and filing, acknowledging messages and preparing requisite documents.Arranging reservations and routing activities as per customer request through Amadeus, Sabre and Galileo systems and related software programs.Ascertaining accurate maintenance of revenue documents, compiling daily sales transaction and submitting them to the revenue accounts department to assure efficient execution of invoicing activities within the scheduled deadline.

Reservation and Ticketing AgentTo promote and sell products and services offered and developed by Etihad Airways.Make travel related reservation and issue tickets to guests.To maintain an excellent working relationship with our guest's by maintaining an accurate and updated record of their profiles clients, including all details communicated to the guest.Ensured all revenue documents issued are correctly reported on a daily basis, in the back office system to enable accurate invoicing by the Revenue Accounts Department.To do PFC for all scheduled flights.

Deputed as Queues coordinator for making outbound calls pertaining to changes in reservations and flights.Provided on the job training to new recruits. Reviewed, restructured and innovated processes, procedures and execution methodologies to ensure all employees attain international standards of compatibility.Responded and catered to inquiries from customers pertaining to flight schedules, complimentary car service and passenger services through web interaction, and email.

Diploma, Airline Revenue Management

•Managing Airline Passenger Demand •Seat Inventory Control •Scheduling and Capacity Adjustments •Product Distribution •Revenue management.

Bachelor Of Science (B.Sc); Diploma, Computer Science

Diploma In Computer Science

Education record