Unit Head Contact Center Operations And Support
Current
Feb 2023 - Present
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Khurram Khalid Email & Phone Number
Contact Center Technology | Service Delivery | Delivering Scalable Solutions | System Integration | Customer Experience | IT Operations | CRM
at
HBL - Habib Bank Limited
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Contact Center Technology | Service Delivery | Delivering Scalable Solutions | System Integration | Customer Experience | IT Operations | CRM
Location
Lahore District, Punjab, Pakistan
Company size
Who is Khurram Khalid? Overview
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Quick answer
Khurram Khalid is listed as Contact Center Technology | Service Delivery | Delivering Scalable Solutions | System Integration | Customer Experience | IT Operations | CRM at HBL - Habib Bank Limited, a company with 5389 employees, based in Lahore District, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Khurram Khalid.
Khurram Khalid previously worked as Unit Head Contact Center Operations and Support at Hbl - Habib Bank Limited and Manager Contact Center Services at Hbl - Habib Bank Limited. Khurram Khalid holds Bs(Cs), Computer Sciences from Buitems.
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Email format at HBL - Habib Bank Limited
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HBL - Habib Bank Limited
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Profile bio
About Khurram Khalid
With an established tenure at HBL, currently leading as Unit Head in Contact Center Operations, I bring a wealth of expertise in streamlining operations and enhancing customer experiences. My tenure as Manager for Contact Center Services honed my problem-solving skills, ensuring seamless service delivery and technical support across our platforms. At the core of my professional mission lies a commitment to operational excellence and the delivery of innovative contact center solutions.My team's focus on technical support and system performance has consistently elevated service standards, and my direct involvement in project milestones has been pivotal in driving change and improvements. My strategic approach and analytical abilities enable me to identify opportunities and implement solutions that meet and exceed business objectives. At HBL, we're not just about maintaining service levels; we're about setting new benchmarks for excellence in customer engagement and support.
Listed skills include Cisco Technologies, Vpn, Telecommunications, Troubleshooting, and 29 others.
Current workplace
Khurram Khalid's current company
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Hbl - Habib Bank Limited
8 roles
Khurram Khalid work experience
A career timeline built from the work history available for this profile.
Manager Contact Center Services
Nov 2019 - Jan 2023
Call Center Administrator
Responsible for technical support: Deliver quality management and support services/resolutions for users’ issues & maintain uptime as per SLADirect involvement of the changes implementation and report to the stakeholders at important milestonesImplement tools, changes to simplify, automate, and centralize the system operation.Work with related parties to.
May 2019 - Oct 2019
Ps Consultant
Design, Implement and Support for Genesys based Contact Center SolutionsDeployment, integration and up-gradation for Genesys/Avaya based Contact Center Solutions.Level 2 support for Genesys based Contact Center
Jul 2016 - Mar 2019
Contact Center Solutions Executive
- Planning, Implementation and Optimization of contact center technology infrastructure
- Implementation of all projects/changes in line with established IT project management methodologies and resources
- Setting-up project plans with timelines, building blocks and responsibilities - together with Commercial management team.
- Write and evaluate RFQ, BOQ, SOW and FS documents for new projects.
- Designing new contact centers as per the customized needs of the customer
- Identify optimization opportunities in PBX, IVR, Routing and Reporting.
Jun 2015 - Jun 2016
Contact Center Technology Implementation & Optimization Officer
Implementation and administration of Avaya ACM 5.0.2, Media Servers S8800, ESS, G650 Gateways, SES, AES, CLANs, MedPros, and other cards.Support and maintenance of Integration of Avaya with Genesys CTI and Genesys Voice PortalsDesigning, Implementation and support of VDN, Adjuncts, Vectors, Hunt Groups, coverage path and Trunk group.Voice Over IP Network.
May 2012 - Jun 2015
Contact Center Technology Operations Officer
1st level IT Support (Hardware/Software) to contact center of above 200 Employees.Followup the incidents/problems locked on Service Manager & close them after resolution accordingly by following SOPs to meet KPIs.Providing 1st level support of call center application to Customer Care Division.Creating and managing Avaya and Genesys accounts.Provided the.
Jun 2010 - Apr 2012
It Assistant
Day-to-day administration tasks on the Windows Server and Email Server, adding, changing and deleting users, resetting passwords, maintaining user groups and privileges, sharing printers, maintaining print queues, starting and stopping servers and servers processes.Implementing Group Policies in Windows 2003 Domain for different departments to limit the.
Dec 2009 - Jun 2010
Team & coworkers
Colleagues at HBL - Habib Bank Limited
Other employees you can reach at hbl.com. View company contacts for 5389 employees →
LM
Lubna Mushtaq
Colleague at Hbl - Habib Bank LimitedLahore, Punjab, Pakistan, Pakistan
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SA
Shoaib Ahmed
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
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MH
Mazhar Hussain
Colleague at Hbl - Habib Bank LimitedBahawalnagar District, Punjab, Pakistan, Pakistan
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HA
Hina Ali
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
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AA
Agha Asif Ali
Colleague at Hbl - Habib Bank LimitedKarāchi, Sindh, Pakistan, Pakistan
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KK
Khalid Khan
Colleague at Hbl - Habib Bank LimitedIslamabad, Islāmābād, Pakistan, Pakistan
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SK
Sandeep Kumar
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
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RA
Rifat Ali
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
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RN
Ratika Nankani
Colleague at Hbl - Habib Bank LimitedKarāchi, Sindh, Pakistan, Pakistan
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AH
Arif Hussein
Colleague at Hbl - Habib Bank LimitedIslamabad, Islāmābād, Pakistan, Pakistan
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Lubna Mushtaq
Colleague at Hbl - Habib Bank LimitedLahore, Punjab, Pakistan, Pakistan
View →
SA
Shoaib Ahmed
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
View →
MH
Mazhar Hussain
Colleague at Hbl - Habib Bank LimitedBahawalnagar District, Punjab, Pakistan, Pakistan
View →
HA
Hina Ali
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
View →
AA
Agha Asif Ali
Colleague at Hbl - Habib Bank LimitedKarāchi, Sindh, Pakistan, Pakistan
View →
KK
Khalid Khan
Colleague at Hbl - Habib Bank LimitedIslamabad, Islāmābād, Pakistan, Pakistan
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SK
Sandeep Kumar
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
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RA
Rifat Ali
Colleague at Hbl - Habib Bank LimitedPakistan, Pakistan
View →
RN
Ratika Nankani
Colleague at Hbl - Habib Bank LimitedKarāchi, Sindh, Pakistan, Pakistan
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AH
Arif Hussein
Colleague at Hbl - Habib Bank LimitedIslamabad, Islāmābād, Pakistan, Pakistan
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2 education records
Khurram Khalid education
Bs(Cs), Computer Sciences
Buitems
Matric, Science
Aps&C Kharian Cantt
FAQ
Frequently asked questions about Khurram Khalid
Quick answers generated from the profile data available on this page.
What company does Khurram Khalid work for?
Khurram Khalid works for HBL - Habib Bank Limited.
What is Khurram Khalid's role at HBL - Habib Bank Limited?
Khurram Khalid is listed as Contact Center Technology | Service Delivery | Delivering Scalable Solutions | System Integration | Customer Experience | IT Operations | CRM at HBL - Habib Bank Limited.
Where is Khurram Khalid based?
Khurram Khalid is based in Lahore District, Punjab, Pakistan while working with HBL - Habib Bank Limited.
What companies has Khurram Khalid worked for?
Khurram Khalid has worked for Hbl - Habib Bank Limited, Khushhali Microfinance Bank Limited, Teradata, Telenor Pakistan, and Save The Children.
Who are Khurram Khalid's colleagues at HBL - Habib Bank Limited?
Khurram Khalid's colleagues at HBL - Habib Bank Limited include Lubna Mushtaq, Shoaib Ahmed, Mazhar Hussain, Hina Ali, and Agha Asif Ali.
How can I contact Khurram Khalid?
You can use AeroLeads to view verified contact signals for Khurram Khalid at HBL - Habib Bank Limited, including work email, phone, and LinkedIn data when available.
What schools did Khurram Khalid attend?
Khurram Khalid holds Bs(Cs), Computer Sciences from Buitems.
What skills is Khurram Khalid known for?
Khurram Khalid is listed with skills including Cisco Technologies, Vpn, Telecommunications, Troubleshooting, Windows Server, Network Administration, Tcp/Ip, and Voip.
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