Khurram Khan Email & Phone Number

• As Director of Client Technologies at ALORICA, I provide hands-on leadership and technology support to a diverse portfolio of major clients, including CVS Health, Aetna, United Health Group, and Cigna/ESI, spanning.
• I conducted a comprehensive team analysis upon assuming leadership to identify growth opportunities, resulting in strategic improvements.
• I engaged in a thorough review with the CIO to assess the team's dynamics, providing insights into areas of improvement and development.
• I led teams in creating client playbooks, empowering engineers and subject matter experts (SMEs) with strategies, streamlined processes, and client-centric approaches.
• I successfully managed a cybersecurity incident, collaborating with the C-level for a coordinated response and conducting root cause analyses (RCAs) alongside clients.
• I utilized ITSM best practices to measure, analyze, and monitor IT performance and client KPIs.

In this role, I managed a team of three professionals while overseeing strategic IT global solutions delivery to C-level executives and healthcare service providers. I assessed performance of team members, identified skill gaps, evaluated training needs, and conducted training sessions to improve productivity and efficiency.I was promoted to Director.

Houston, Texas Area

• In this role, I helped mid-market companies and healthcare clients on IT strategies, encompassing network and telecom planning, voice and data communications, and IT governance to ensure alignment with industry.
• I orchestrated successful infrastructure deployments, cable drops, server/rack setups, and software installations to optimize IT environments for seamless operations and enhanced efficiency.
• I led enterprise application support, including workflow and EMR systems to drive operational excellence and client satisfaction.
• I directed a team of ten experts with diverse specialties, ranging from cable management and network administration to server backups and telecommunications.
• I offered comprehensive support to small businesses, encompassing server backups, network management, and end-user assistance to ensure seamless IT operations.
• I developed a strong reputation through word-of-mouth referrals, delivering a wide array of services, including EHS implementation, infrastructure setup, server backup, and VOIP services.

Houston, Texas Area

• In this role, I managed the multi-phase project across its entire lifecycle, from planning and execution to seamless migration, ensuring minimal disruption to operations. I administrated a program budget exceeding $15.
• I successfully led a significant project to consolidate data centers in Pennsylvania and Texas into a centralized facility with CyrusOne, impacting 40 key clients and +10k combined end users.
• I implemented VPN tunnels to enable secure and uninterrupted network access for clients during the transition.
• I demonstrated unwavering loyalty to the organization by consistently striving for exceptional results and providing top-tier support to ensure the success of both the company and team.
• I maintained a steadfast commitment to producing impactful outcomes for driving the organization's success through dedication and high-performance standards.

Houston, Texas Area

• I was entrusted by the EGS Senior Vice President to drive technology strategy and lead transformative programs for shaping the organization's technological future. I led the formulation and implementation of an IT.
• I efficiently managed vendor sourcing and selection processes, contributing to the acquisition of key technology partners.
• I spearheaded a project to deploy the ServiceNow Suite for enterprise operations, unifying disparate ticketing tools into a single platform solution for service delivery teams spanning all business units.
• I developed a comprehensive Work-At-Home strategy in collaboration with Service Delivery and IT Operations leadership for defining best practices, work streams, and enterprise performance standards.
• I led a program dedicated to establishing the IT governance structure for Request Disposition, optimizing processes for efficient resource allocation.
• I collaborated with Ernst & Young and stakeholders to establish a governance model for company divestiture.

Houston, Texas Area

EGS needed someone that could deliver strategic IT infrastructure projects on a large scale for internal and external clients within condensed time frames. I was able to lead many such infrastructure build out projects for clients like Best Buy, Samsung, Electronic Arts, Honeywell, and H&R Block. I collaborated with the Chief Architect to design a VMware.

Houston, Texas Area

I was promoted to guide a team of 9 IT management and support operations professionals in NCO Group’s Customer Management division. We designed strategies and executed project plans to deploy and support IT infrastructure, telephony systems, networks, and data center operations for contracts with major client contracts like Best Buy, Advance Auto Parts &.

I earned 3 consecutive Top NCO Support Awards for excellence in network infrastructure design, delivery, and support. To achieve world-class standards, I initiated and managed vendor relationships, implemented processes and metrics, improved change request management, and established work order documentation protocols.-Guided the transition to new.

Houston, Texas Area

I was promoted to positions of increasing accountability in technology and telecommunications infrastructure support operations. During this time, I was honored with 2 Top Support Awards (2P, 2005; 1P, 2004).