As a Technical Assistant at Cedarbrae Walk-in Clinic and Pharmacy, I have excelled in troubleshooting and resolving technical issues, achieving a 98% resolution rate. This role has allowed me to leverage my Diploma in Software Development from the Southern Alberta Institute of Technology in practical, impactful ways, including implementing a new inventory management system that enhanced staff proficiency by 30%.My education in Information Technology and Web Development has been the foundation for my ability to maintain a high customer satisfaction rate. With skills in Agile Software Development and tools like Jira, we've fostered an environment where efficiency and effective communication are paramount, ensuring seamless pharmacy operations and staff empowerment.