Responsible for -Complete Recruitment Cycle-Induction and Onboarding-Exit Interviews-Employee Relations-Employee Engagement-Employee Retention-Development and Implementation of HR Policies & Procedures-Talent Management-Team Management-Employee Satisfaction Surveys-Performance Management system-Training & Development

 Responsible for developing and maintaining commercially productive relationships with both new and old clients. Also in charge of identifying sales lead and making the most out of every opportunity to increase revenue and profitability. Entrusted with the task of negotiating contracts with the car dealers to obtain the best pricing and services. Well versed with leasing industry and calculation of leasing rentals.  Completing all documentation and administrative records, fully and accurately. Monitored management system and tracked all movements of fleet.  Analyzed lifecycle of fleet and recommended replacements to fleet according to costs.  Ability to identify and implement an automated fleet management system  Proficient in working on computers and all necessary software  Managed maintenance and fuel programs and ensured absence of all discrepancies.

 Instrumental in setting up the back office operations department and ensuring smooth functioning of the department.  Entrusted with the task of ensuring that best quality services are provided to the customers and quality of operations is maintained on day to day basis. Responsible for ensuring rules and procedures are observed and accurate billing procedures are followed.  Responsible for negotiating terms and liaisoning with different insurance companies. Overseeing insurance billing and handling all matters related to insurance including preapproval etc.  Helping hand in resolving customer issues. Involved in designing, defining and delegating the roles and duties in hierarchy.  Handling claims and solving disputes related to insurance and ensuring smooth functioning of the department.  Excellence in clinic software PALASH & AFI ( Front Office & Back Office)

 Entrusted with the task of developing a comprehensive marketing strategy which included understanding market potential, competitors study, planning and executing marketing strategy, media planning etc. Establishing 1st contact with customer and introducing them to V Serve’s products and services Giving power point presentations to potential clients and attending b2b meetings. Mentoring and guiding the team in following the businesses processes which enable them to improve the quality of deliverables.  Involved in employee Training & Development.