Khushbu Patel

Khushbu Patel Email and Phone Number

Service Excellence Engineer | UBC MBA '24 | 2x ServiceNow Certified | ITSM | ITAM | ITOM | Business Analysis @ lululemon
vancouver, british columbia, canada
Khushbu Patel's Location
Vancouver, British Columbia, Canada, Canada
About Khushbu Patel

As a seasoned ServiceNow developer and business analyst with five years of hands-on experience, I have been involved in the end-to-end implementation of various ServiceNow modules, from initial requirement gathering to solution design and delivery. I have a strong track record of stakeholder management and collaborative teamwork, working closely with clients to assess their requirements and provide expert advice on the best use of ServiceNow's capabilities to meet their business objectives. With extensive experience in CMDB design, IT Service Management, and module implementation, I have the skills needed to translate business requirements into effective solutions. I also have experience in conducting data analysis, performing platform administration, and developing custom integrations between ServiceNow and other systems. Moreover, I possess specialized expertise in ServiceNow IT Asset Management (ITAM), enabling organizations to optimize asset lifecycle management and ensure compliance with organizational policies and industry standards.

Khushbu Patel's Current Company Details
lululemon

Lululemon

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Service Excellence Engineer | UBC MBA '24 | 2x ServiceNow Certified | ITSM | ITAM | ITOM | Business Analysis
vancouver, british columbia, canada
Website:
lululemon.com
Employees:
12322
Khushbu Patel Work Experience Details
  • Lululemon
    Service Excellence Engineer
    Lululemon Apr 2024 - Present
    Vancouver, British Columbia, Canada
  • Vosyn
    Strategic Ai Consultant Intern
    Vosyn Jul 2023 - Sep 2023
    Vancouver, British Columbia, Canada
    • Conducted in-depth market research and analysis, identifying emerging market trends and customer preferences.• Collaborated with the development team to define Minimum Viable Product (MVP) scope, timeline, and resource allocation.• Developed growth-focused strategic plans, collaborating with cross-functional teams to align with broader business goals.
  • Cognizant
    Senior Infra Developer, Servicenow
    Cognizant Dec 2021 - Jul 2022
    Pune, Maharashtra, India
    • Built and deployed IT Service Management (ITSM) and IT Operations management (ITOM) modules from the ground up, developing forms-based workflow applications.• Utilized Agile development methodology to deliver continuous requirement delivery.• Configured and customized ServiceNow's IT Service Management suite, ensuring successful implementation.• Managed platform administration, maintenance, and upgrades.• Led requirement gathering sessions, provided client demos, estimated project resources, and designed ServiceNow solutions.• Implemented and customized ServiceNow IT Asset Management (ITAM) modules, optimizing software and hardware asset lifecycles for enhanced compliance and cost-efficiency.• Leveraged Agile methodology to efficiently deploy and tailor ServiceNow SAM (Software Asset Management) and HAM (Hardware Asset Management) solutions, meeting diverse organizational needs.
  • Infosys
    Technology Analyst
    Infosys Apr 2021 - Dec 2021
    Pune, Maharashtra, India
    • Participated in the design and implementation of Configuration Management Database (CMDB), including both High Level and Detailed Level Design.• Led requirement gathering sessions, provided client demos, estimated project resources, and designed ServiceNow solutions.• Configured and customized ServiceNow's IT Service Management suite, ensuring successful implementation.• Possess experience with ServiceNow's configuration management database and asset management tools.• Conducted data analysis to ensure data accuracy, completeness, and consistency.• Optimized Extract, Transform, Load (ETL) processes for CMDB and asset data, analyzed insights, and developed dashboards.• Managed platform administration, maintenance, and upgrades.• Developed inbound and outbound REST API and SOAP integrations between ServiceNow and other systems.• Facilitated knowledge transition and conducted client demos to showcase ServiceNow capabilities.
  • Infosys
    Senior System Engineer
    Infosys Oct 2019 - Apr 2021
    Pune, Maharashtra, India
    • Configured and managed all foundation data, including out-of-the-box and customized elements.• Conducted requirements gathering and analysis to inform solution development.• Played a key role in the design and implementation of Configuration Management Database (CMDB), including both High Level and Detailed Level Design.• Implemented Service Mapping to visualize Enterprise critical and Business critical applications.• Deployed and customized modules, surveys, notifications, and inbound actions as part of solution delivery.• Delivered ServiceNow projects, providing ongoing support and training, and conducting hand-over sessions.• Participated in Business-As-Usual (BAU) testing activities.• Established development environments and utilized Agile development methodology to deliver successful projects.
  • Infosys
    System Engineer
    Infosys Aug 2017 - Oct 2019
    Pune, Maharashtra, India
    • Successfully executed data migration between instances.• Developed customized dashboards and reports, incorporating interactive filters.• Designed and implemented a dashboard for Configuration Management Database (CMDB) to ensure that customer requirements are met and data accuracy is maintained.• Conducted routine CMDB audits to ensure data consistency and quality.

Khushbu Patel Education Details

Frequently Asked Questions about Khushbu Patel

What company does Khushbu Patel work for?

Khushbu Patel works for Lululemon

What is Khushbu Patel's role at the current company?

Khushbu Patel's current role is Service Excellence Engineer | UBC MBA '24 | 2x ServiceNow Certified | ITSM | ITAM | ITOM | Business Analysis.

What schools did Khushbu Patel attend?

Khushbu Patel attended Ubc Sauder School Of Business, Dharmsinh Desai University.

Who are Khushbu Patel's colleagues?

Khushbu Patel's colleagues are Mathilde Pernel, Helen Eamer, Mohammed Y, Priyanka Goel, Bethany Benedetti (Marschke), Sarah Sandkuhl, Stephen Wong.

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