- Troubleshooting on the core Fortinet products - Fortigate- Collection, analysis and change recommendations of configuration information- Collection and analysis of customer system information- Recommend corrective actions based on analysis- Provide Customer education where needed due to gaps in networking, product knowledge etc.- Consultation of technical documentation, bulletins and release notes for known problems- Reproduction of customer environments on lab… Show more - Troubleshooting on the core Fortinet products - Fortigate- Collection, analysis and change recommendations of configuration information- Collection and analysis of customer system information- Recommend corrective actions based on analysis- Provide Customer education where needed due to gaps in networking, product knowledge etc.- Consultation of technical documentation, bulletins and release notes for known problems- Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions.- Follow up on technical cases including proper escalation and management of the case until case closure.- Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation Show less

- Assisted students in TCP/IP lab and telecommunication lab.- Guided the students to understand and troubleshoot lab configurations.- Explained the concepts and responded to student's queries.- Evaluated course assessment work.- Focused on reading TCPDUMP, Wireshark and working on Packet tracer.

- Organized and managed many events such as VM Mach-fair and VMware online assessment for beginners.