A dedicated professional, I have a Bachelor's Degree in Computer Applications, with diverse experience in customer service, sales, and education. My hands-on experience ranges from working as a sales associate at Jio Telecommunication to a cashier at D-Mart and an IELTS trainer, hence developing me in sales, client communication, and customer service.I am currently pursuing a postgraduate diploma in Software Quality Assurance and Testing at Lambton College, so I am exposed to current software testing, development, and quality assurance. I proficiently use Java programming and write JUnit test cases, ensuring high standards of product and service quality.This volunteer work at Gurdwara Sikh Sangat has helped me enhance my team collaboration and leadership skills by taking part in several different projects and community activities.I look for opportunities that integrate my technical capabilities with customer service experience. I would like to apply myself to projects that require attention to detail, effective communication, and pinpoint focus on achieving ultimate customer satisfaction.
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Ielts TrainerSophiya Consultants Jan 2024 - Mar 2024Bathinda, Punjab, IndiaDesigned and administered targeted practice exercises and mock tests, offering detailed feedback to enhance student performance.Supplied high-quality study materials and resources to support effective exam preparation.Delivered practical test-taking tips and stress management techniques to improve students’ exam readiness.Offered individualized support and guidance based on each student's unique strengths and areas for growth.Organized and conducted realistic mock tests to build students' confidence and familiarity with the exam environment.Stayed updated on changes to the IELTS format and procedures, ensuring students were informed and well-prepared.Assisted students in understanding cultural nuances relevant to the Speaking and Writing sections. -
CasheirDmart May 2020 - Oct 2022Barnala, Punjab, IndiaEfficiently handled 150+ customer transactions daily, including cash, credit, and digital payments, ensuring 100% accuracy and fast processing.Provided top-tier customer service, addressing 50+ product-related inquiries per shift and resolving checkout issues promptly, improving overall customer satisfaction.Maintained inventory accuracy by scanning and verifying 500+ items per day during checkout, contributing to efficient inventory management.Assisted in organizing the checkout area, ensuring a clean and pleasant shopping environment, leading to positive customer feedback and a 10% improvement in store cleanliness scores.Managed daily cash reconciliation with zero discrepancies and supported team efforts to consistently meet and exceed weekly store goals by 20%. -
Sales AssociateJio Feb 2018 - Feb 2020Bathinda, Punjab, IndiaAssisted 100+ clients per week in selecting suitable Jio plans, services, and products based on their needs.Utilized cross-selling and up-selling strategies to meet and exceed monthly sales targets by 15% on average.Retained in-depth knowledge of 50+ product offerings and assisted with shop management, ensuring smooth daily operations.Managed sales transactions and ensured all necessary paperwork was completed with 100% accuracy, reducing errors and streamlining processes.Actively promoted new services, leading to a 10% increase in customer engagement and retention.
Khushdeep Kaur Education Details
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Computer Science
Frequently Asked Questions about Khushdeep Kaur
What is Khushdeep Kaur's role at the current company?
Khushdeep Kaur's current role is Aspiring Software QA Tester | Customer Service Expert | Java Enthusiast | Post-Graduate Student at Lambton College.
What schools did Khushdeep Kaur attend?
Khushdeep Kaur attended Lambton College, Punjabi University, Patiala.
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