Khussna Nurhakim Roslan Email & Phone Number

Petaling Jaya, MY

Melaka, Malacca, Malaysia

• Assisted customers through automated bots and devices in Singtel Shops, enhancing the overall in-store experience.
• Managed incoming calls and customer inquiries with a strong focus on delivering outstanding customer service to meet and exceed customer expectations.
• Identified and executed cross-selling opportunities by analyzing customer profiles, recommending suitable packages, and actively promoting the latest products and services.
• Processed service applications and coordinated with the back office or executed self-processing requests efficiently.
• Collaborated with team members and leaders to consistently achieve high-quality results and maintain productivity standards.
• Participated in contributing to team objectives and process improvements.

Petaling Jaya, Selangor, Malaysia

• Handled incoming calls and emails, providing prompt and professional responses or directing inquiries to the appropriate personnel.
• Collaborated with clients and internal teams to resolve payment discrepancies and address inquiries promptly.
• Implemented efficient follow-up procedures, resulting in a significant reduction of outstanding payments.
• Organized and maintained physical and digital files, implementing a systematic filing system for easy retrieval of documents.
• Acted as the main point of contact for visitors and clients, creating a welcoming and positive first impression.
• Utilized Microsoft Office Suite and other software to perform various administrative tasks effectively.

Klang, Selangor, Malaysia

Promote/marketed ADVANSIA’s product (pesticide, drones) to the customer.Trained in controlling pest infestation of more than 20-hectare plantation by using drone technology.Consulting farmer in paddy field (Pest and Disease).