Khussna Nurhakim Roslan Email & Phone Number

Petaling Jaya, My

Melaka, Malacca, Malaysia

• Assisted customers through automated bots and devices in Singtel Shops, enhancing the overall in-store experience.• Managed incoming calls and customer inquiries with a strong focus on delivering outstanding customer service to meet and exceed customer expectations.• Identified and executed cross-selling opportunities by analyzing customer profiles, recommending suitable packages, and actively promoting the latest products and services.• Processed service applications and coordinated with the back office or executed self-processing requests efficiently.• Collaborated with team members and leaders to consistently achieve high-quality results and maintain productivity standards.• Participated in contributing to team objectives and process improvements.

Petaling Jaya, Selangor, Malaysia

• Handled incoming calls and emails, providing prompt and professional responses or directing inquiries to the appropriate personnel.• Collaborated with clients and internal teams to resolve payment discrepancies and address inquiries promptly.• Implemented efficient follow-up procedures, resulting in a significant reduction of outstanding payments.• Organized and maintained physical and digital files, implementing a systematic filing system for easy retrieval of documents.• Acted as the main point of contact for visitors and clients, creating a welcoming and positive first impression.• Utilized Microsoft Office Suite and other software to perform various administrative tasks effectively.• Handled confidential information with discretion and professionalism.• Participated in several outreach program all over Klang Valley to promote company’s products.• Engaged with existing clients to cross-sell and potential clients to promote company’s products that suites their needs.• Received positive client feedbacks for attentive and personalized cross-selling efforts.

Klang, Selangor, Malaysia

Promote/marketed ADVANSIA’s product (pesticide, drones) to the customer.Trained in controlling pest infestation of more than 20-hectare plantation by using drone technology.Consulting farmer in paddy field (Pest and Disease).