Khyle Nathe Email & Phone Number

Trumbull, CT

Data Center Support Specialist for leading financial institution's offsite data center (redundant hotsite). Manage all aspects of day-to-day operations including:* Troubleshooting server hardware/connectivity* Escorting vendors* Running copper and fiber cabling* Performing de-commissioning functions* Installation of new server racks* Racking and stacking.

IT services consultant providing technical support and Project Management services to non-profit organizations, large corporations, SMBs, home office users & individuals. Provide setup, troubleshooting and system repair services for PC systems, servers & networking equipment; security & penetration testing services. Primary focus is in Wintel Systems.

Numerous Chase Bank Branch Locations Throughout The NY Metro Area

• Field installation of financial services equipment for Chase Bank branch locations throughout the NY metro area.
• On-site assembly, installation, configuration, testing & troubleshooting of new networked ATM & Debit Card printers & embossers.
• Work remotely with Chase Tier 2 Support Staff to ensure all phases of project were successfully completed.
• Work with local branch management to ensure all installation tasks were completed to client’s satisfaction.

New York City

• Planned & implemented numerous multi-site infrastructure upgrade initiatives: Upgraded BackupExec from 11d to 2010/2012. Upgraded Symantec SEP from 11 to 12. Rolled out ManageEngine’s OpManager Infrastructure, Network.
• Daily monitoring, troubleshooting & timely resolution of all server, backup, infrastructure & AD ticket items. Managed BackupExec backup jobs, modified & created new backup strategy to optimize usage of existing backup.
• Maintained highly detailed change management documentation. Worked closely with vendors (Dell, Symantec, ManageEngine) in both product evaluation, implementation, advanced troubleshooting & RCA Analysis. LII/III.

Rosehill Campus, Bronx NY

• Assisted with AD migration project; migration was from 2003 Native to 2008 R2 AD; Performed existing server surveys; acted as point of contact for departmental approval & scheduling of each server group migration.
• Created tickets for each server group migration; prepped new AD Domain for actual server migration; schedule/ carried out migration for each server group. Performed pre/ post-migration functionality testing to ensure.
• Updated SNMP-based server monitoring server-based system (What’s Up Gold) as a replacement to Fordham’s usage of Insight Manager. Added appropriate system Performance Monitor objects for each server group.

Suffern, NY

• Technical Support Engineer for a software application publisher.
• Provided all levels of Help Desk phone and remote desktop connectivity-based technical support for customers.
• Troubleshot and resolved installation, configuration and connectivity issues for customers; Managed support ticket queue.
• Created/maintained virtual PC Desktop images for application version testing.

• Complete range of IT Consulting services for non-profit community center.
• Research, recommend purchases, implement new server hardware/ software
• Planned/implemented new rack configuration with Dell PowerEdge servers, APC rack networked UPS units.
• Built new Active Directory infrastructure on Windows Server 2003 & migrated legacy AD data from 2000 Mixed mode to 2003 Native.
• Designed/replaced existing DHCP, DNS, setup new data shares, tighten overall Windows NTFS Security via appropriate creation and application of new AD Group infrastructure; set up and monitored NTFS Auditing.
• Planned/implemented Group Policy Objects.

Rye Brook, NY

• Wintel Server Administrator (incl. SharePoint, Exchange, IIS) for 24x7x365 Datacenter (10000+ servers) for Fortune 100 client w/1-hour response time to level 1 incidents. Provided onsite support for emergency and.
• Planned, built & deployed new rack & standalone server setups: cabling, OS & web software installation, configuration & hardening. Implemented numerous domain & server migrations; worked on analyzing/ resolving.
• Excelled at providing Levels II/III user support, all levels of local/ remote Wintel server support, produced consistently high metrics in ticket resolution; self-managed caseloads; HP OpenView Ticketing System. Lotus.

Tarrytown, NY

• MIS for Tarrytown branch of Synovate Market Research.
• Managed Help Desk, Network Admins, Data Processing Staff. A primary role was full responsibility for managing Data Processing policies & procedures to oversee the processing of time-sensitive market research data for.
• Played a leading role in a nationwide multinational corporate migration of 25 offices from a variety of older networking/ server/ OS infrastructures to Windows 2000 w/ Active Directory. Migration process consisted of.
• Developed numerous MS Access databases for key projects such as a complete overhaul of current data entry procedures, and a complete overhaul of internal company historical project and proposal databases.
• On call 24/7 as Help Desk Manager; received support calls 24/7 from traveling sales and market research staff.
• Provided additional IT management services for 4 regional branch offices in the NY Metro area.

Larchmont, NY

• Created/ implemented extensive system of relational front-end/ back-end publishing & billing MS Access databases & MS SQL backend databases for specialized Yellow Pages Publisher. Same databases also used for new.
• Designed & built new office LAN: Migrated Windows 3.11 for Workgroups network to Windows NT 4.0 Server & Windows 98 clients. Performed all system upgrades & installations; purchased all IT equipment and managed.
• Responsible for all hardware & software research, purchasing, installations, troubleshooting & maintenance.
• Supported Sales Staff; trained & managed Data Entry & Help Desk Staff. Performed data processing, day-to-day billing operations, email account setup, and client account maintenance.
• Performed editorial duties, proofreading, and data entry and graphics design for the publication, both print and online editions.

History And Philosophy Of Natural Science, Science, History, Philosophy, Music, Filmmaking, Audio Recording, Natural Science

High School, High School/Secondary Diplomas And Certificates