Kia Martin

Kia Martin Email and Phone Number

Associate Director @ AT&T
Chino, CA, US
Kia Martin's Location
Chino, California, United States, United States
Kia Martin's Contact Details

Kia Martin work email

Kia Martin personal email

n/a
About Kia Martin

Proud AT&T employee of 15 years just recently became the Operation Manager for our San Luis vendor site in Arizona, Ca previously managed the Cerritos, Ca SSG call center as the Associate Director.

Kia Martin's Current Company Details
AT&T

At&T

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Associate Director
Chino, CA, US
Kia Martin Work Experience Details
  • At&T
    Associate Director
    At&T
    Chino, Ca, Us
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  • At&T
    Associate Director
    At&T Jan 2024 - Present
    San Luis, Arizona, United States
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  • At&T
    Cs Area Manager - At&T Mobility
    At&T Nov 2020 - Dec 2023
    Cerritos, California, United States
    Leads high performing center by equipping Team Leads with skills needed to help exceed over 100% attainment in results & deliver 100% customer satisfaction• Encourages center engagement and maintain high energy to build culture of the center to drive results• Interviewing onboarding new leads• Coaching & Developing Team Leads daily using Leadership Academy tactics• Make data driven decisions using data pulled from tools and create action plans to exceed results
    View
  • At&T
    Team Sales Manager
    At&T Jan 2016 - Nov 2020
    United States
    • Addressing Customer Needs• Call Center Technologies• Collaboration and Teamwork• Communicates Powerfully and Prolifically• Cross-Selling• Customer Service Management• Develops Others• Displays High Integrity and Honesty• Drives for Results• Industry Knowledge• Inspires and Motivates Others to High Performance• Knowledge of Organization• Operational Excellence• Selling• Solves Problems and Analyzes Issues
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  • At&T
    Transition Manager
    At&T Feb 2015 - Jan 2016
    Cerritos, Ca
    • Drives for Results• Trained all new hire teams on systems and sales tactics to drive performance• Performed reviews to test for knowledge and understanding of job functions required• Coached and Developed new hires to meet monthly goals
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  • At&T
    Sr. Quality Analyst
    At&T Oct 2014 - Feb 2015
    Cerritos, Ca
    • Collaboration and Teamwork• Communicates Powerfully and Prolifically• CRM Strategy Design and Implementation• Customer Interaction• Customer Relationship Management (CRM)• Customer Support Policies, Standards and Procedures• Customer Support Systems• Displays High Integrity and Honesty• Drives for Results• Inbound Processing• Outbound Processing• Problem Management Process• Service Request Management Process• Solves Problems and Analyzes Issues• Statistical Analysis and Measurement• Takes Initiative• Telephone-Based Customer Servicing
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  • At&T
    Secondary Sales Specialist
    At&T Jul 2008 - Oct 2014
    Cerritos, Ca
    • Rep Assist/Mi60 within the Sales Support Group for 1 year handling manager escalated calls, order support, floor support, troubleshooting, & call handling support to improve overall Quality• Worked with Sr. Leadership Escalations• Special Offline Projects prepared documents for daily team huddles & team meetings• Customer Interaction• Call taker & account management• Solves Problems and Analyzes Issues
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  • Jol Management
    Sales Support Representative
    Jol Management 2006 - 2008
    Took inbound calls from potential customers and interacted with clients on a daily basisAssisted with order placement and customer inquiriesOutbound calling to customers to provide accounts and orders.
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  • Disneyland Resort
    Food And Beverage Cast Member
    Disneyland Resort 2003 - 2006
    Anaheim, Ca
    Food prep, line worker, cashier, and runner. Team Lead for 1 year managing location, schedules, lunches & breaks.
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Kia Martin Skills

Training Customer Satisfaction Sales Management Account Management Direct Sales Quality Assurance Sales Operations Project Management Team Building Problem Analysis Process Improvement Sales Customer Service Coaching Interviews Employee Training

Kia Martin Education Details

Frequently Asked Questions about Kia Martin

What company does Kia Martin work for?

Kia Martin works for At&t

What is Kia Martin's role at the current company?

Kia Martin's current role is Associate Director.

What is Kia Martin's email address?

Kia Martin's email address is ki****@****att.com

What schools did Kia Martin attend?

Kia Martin attended Western Governors University, Westside Leadership Magnet.

What skills is Kia Martin known for?

Kia Martin has skills like Training, Customer Satisfaction, Sales Management, Account Management, Direct Sales, Quality Assurance, Sales Operations, Project Management, Team Building, Problem Analysis, Process Improvement, Sales.

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